Aircraft Services Supervisor

The role of the Supervisor is to Lead, motivate, engage and inspire all staff to ensure the delivery of great customer experiences in line with Swissport procedures, policies and brand values.  People, Professionalism, Partnership. 

Expectations and Responsibilities: 

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  To consistently work in a safe and effective manner, to ensure that any action taken does not cause a risk either to themselves or any other party. This involves the reporting of any near miss event or workplace related injuries in the first instance.   

  
  

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  Ensure all safety and security processes and procedures are complied with at all times. To actively encourage open and honest near miss reporting.  To complete regular audits of the Valet Department.  

  
  

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  Ensure compliance with all Swissport SOPs and policies to meet or exceed regulatory standards and deliver the desired customer service experience. 

  
  

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  Lead by example to ensure we deliver consistently great customer experiences at every touchpoint, this includes timely valet service on the airframes.   

  
  

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  Ensure available resources are used to the optimum level (monitor and control overtime).  

  
  

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  Support and identify training needs and where required train, coach and mentor the team.  To guide and develop new recruits who join the team. To encourage team leaders and agents to provide support to new recruits in order for them to fulfil their role in its entirety.    

  
  

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  Create and maintain a progressive, open feedback culture by managing the performance of employees.  Employee recognition notices to be issued to monitor the both positive and negative standards of performance.  Supervisors will be the first point of contact for employees, when resolving issues.  

  
  

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  Track and report absence levels by recording absence and by completing return to work interviews with employees.   

  
  

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  To be a point of contact on the airfield to resolve any issues.   To assist and provide support to Team Leaders in delay situations, keeping safety at the front of the team throughout.