Customer Service Representative - (French)
dev2· 2176636
About this role
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.Company Name: Binance
Job Description
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Binance is looking for an experienced Customer Support representatives to set up and expand our customer support operations.
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information.
Support is via a live chat and phone, and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform.
The best Customer Service Representatives are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. Customer Support representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and our Customer Service Representatives can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Responsibilities
- Handle high amounts of live chat and phone calls
- Identify and evaluate customers’ needs to deliver satisfaction
- Provide accurate, valid and comprehensive information
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
Requirements
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listener
- Ability to multi-task, prioritize, and control time effectively
- Knowledge of the cryptocurrency/blockchain field is a big plus
- Multi-lingual capability is a big plus
- French native and fluent in English
- Willing to work weekends and irregular hours which will include night shifts
Working at Binance
• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire
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Additional Information
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative - (French) position at dev2?
The salary for this Customer Service Representative - (French) role at dev2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Service Representative - (French) job at dev2 remote?
Yes, this Customer Service Representative - (French) position at dev2 is remote, with team members based in Ho Chi Minh City, Ho Chi Minh City, Ho Chi Minh City, Vietnam, vn. You can work from home or anywhere in the supported regions.
Is the Customer Service Representative - (French) role at dev2 full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative - (French) role in the 2176636 department at dev2.
Which team or department does the Customer Service Representative - (French) at dev2 belong to?
This Customer Service Representative - (French) position is part of the 2176636 department at dev2. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative - (French) position at dev2?
Click the "Apply Now" button on this page. You will be redirected to dev2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Representative - (French) job at dev2 posted?
This Customer Service Representative - (French) position at dev2 was posted on Jan 5, 2023. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative - (French)
dev2
You'll be redirected to dev2's official application page on SmartRecruiters.