Customer Service Professional - Start a new career today
dev2· 2176636
About this role
Company Description
SpectrumJob Description
At A Glance- Full-time entry-level to mid-level customer service role troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and accounts.
- Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Internet/Voice Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
- Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.
Are you ready for something new?
No matter your background, our training program can put you ahead of the curve on all the latest internet and phone technology. We’ll help you develop the skills to be comfortable, positive, and adaptable while troubleshooting all kinds of technical issues. Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied. Your attention to detail will be essential as you note actions taken and record customer service histories in full. All of this helps to create and maintain positive customer experiences. If you’re ready to grow your skills, this is a role with a lot of potential.
What is the Internet/Voice Repair Representative role?
It's about building relationships and turning the knowledge you gain in training into customer service wins. Internet/Voice Representatives make a real difference to customers and the company, providing over-the-phone internet and phone support and repair services to keep people connected. You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience.
Qualifications
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Customer Service Professional - Start a new career today position at dev2?
The salary for this Customer Service Professional - Start a new career today role at dev2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Professional - Start a new career today position at dev2 located?
This Customer Service Professional - Start a new career today role at dev2 is based in Columbus, Columbus, , United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Professional - Start a new career today role at dev2 full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Professional - Start a new career today role in the 2176636 department at dev2.
Which team or department does the Customer Service Professional - Start a new career today at dev2 belong to?
This Customer Service Professional - Start a new career today position is part of the 2176636 department at dev2. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Professional - Start a new career today position at dev2?
Click the "Apply Now" button on this page. You will be redirected to dev2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Professional - Start a new career today job at dev2 posted?
This Customer Service Professional - Start a new career today position at dev2 was posted on Nov 7, 2021. Apply as soon as possible — early applications are often reviewed first.
Customer Service Professional - Start a new career today
dev2
You'll be redirected to dev2's official application page on SmartRecruiters.