Retail Store Manager
dev2· 2176636
About this role
Company Description
SpectrumJob Description
The Spectrum Store Manager is responsible for building a highly successful sales, retention and customer care culture inside their store. Actively and consistently supports efforts of their team to engage customers in a retail environment and drives the sale of Charter product and services. Consistently demonstrates excellent leadership and coaching skills to create a motivated work environment where employees can excel.MAJOR DUTIES AND RESPONSIBILITIES
In partnership with their manager, leads a team of focused sales professionals, motivating and engaging them to meet and exceed their sales goals and customer care metrics, while delivering a clean, organized and fully operational retail experience for all customers and employees.
Ensures sales teams are retaining customers through positive customer relationship building, diffusing customer escalations, utilizing strong listening skills and probing techniques to overcome objections and save/upgrade customers.
Ensures their Store meets Spectrum brand expectations and that a thriving culture of customer care exists at all locations within their span of control.
Utilizes strong assessment skills to continually inspect everything from the sales behaviors to the product knowledge of their teams and partners with management on change efforts as needed.
Proactively identifies issues, builds action plans and seeks opportunities to grow their business and increase customer satisfaction.
Works with their manager to provide subject matter expertise on all store functions, as well as the Spectrum Store Customer Experience (SSCE), Spectrum products, pricing plans, promotions, service features and visual standards, as well as those of competitors.
Consistently meets or exceeds operational standards, including store appearance, inventory and appropriate levels of staffing, while minimizing or eliminating losses to the company in their location.
Partners with their manager to build employee engagement and high performing teams by recruiting, training and retaining the best talent within their span of control.
Provides daily coaching and directions to their team via multiple forums; one-on-ones, team huddles and department meetings.
Creates an environment of continuous learning, role playing and development where employees are able to enhance their skills and maximize their potential and success through coaching, training, and objective performance management, including the progressive discipline process.
Maintains strong working relationships with management, the operations team and peers, working as a team to build a culture of success.
Implements and enforces the cash management policy and completes timely audits of their Spectrum store.
In alignment with their manager, provides guidance, monitors and manages the enforcement of all company policies and procedures.
Provides management with frequent updates about key events in their store.
Assists with Area Manager functions and performs other duties as requested by management.
REQUIRED QUALIFICATIONS
- Ability to read, write and speak the English language to communicate with employees and customers in person, on the phone, and by written communication in a clear, straight-forward and professional manner
- Build good partnerships within all areas of the organization by exhibiting excellent interpersonal leadership, influencing and presentation skills
- Significant time working inside a destination-style shopping environment
- Proven ability to lead others and motivate them to succeed in a goal and incentive based work environment
Qualifications
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Retail Store Manager position at dev2?
The salary for this Retail Store Manager role at dev2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Retail Store Manager position at dev2 located?
This Retail Store Manager role at dev2 is based in Jamaica, Jamaica, , United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Retail Store Manager role at dev2 full-time or part-time?
This is listed as a Full time position. It is posted as a Retail Store Manager role in the 2176636 department at dev2.
Which team or department does the Retail Store Manager at dev2 belong to?
This Retail Store Manager position is part of the 2176636 department at dev2. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Retail Store Manager position at dev2?
Click the "Apply Now" button on this page. You will be redirected to dev2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Retail Store Manager job at dev2 posted?
This Retail Store Manager position at dev2 was posted on Nov 7, 2021. Apply as soon as possible — early applications are often reviewed first.
Retail Store Manager
dev2
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