Policies and Procedures Specialist

SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success—including brands like Bosch, LinkedIn, Skechers, and Visa—using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform.

SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you’re taken care of. Our inclusive office environment welcomes and respects all.

We are currently looking for a Policies and Procedures Specialist to join our Information Security and Internal IT  team. Our team’s mission is to enable application and data owners to control access to their resources. In this role, you will be responsible for implementing, enhancing, and maintaining internal and external policies and procedures. If that excites you, then we can’t wait to connect!

What you’ll deliver: 

• Develop documents to help maintain an effective set of policies, procedures, and work instructions (consistent with program guidelines).

• Interface with management and employees to determine appropriate policy, procedure, and work instruction requirements.

• Perform research and review documents to identify gaps and areas for improvement

• Remain current on policies and procedures for all business areas.

• Assist with the development of documentation requirements for new and/or changing business processes.

• Analyze the effectiveness of documentation and recommend improvement opportunities to management.

• Support introduction of internal company policies. 

• Support Sales Team with required documentation.

• Knowledge of security frameworks (ISO 27001, SOC-2 and/or similar securities)

• Ability to take complex or multi-stepped procedures and - based on that - prepare a simple, clear, and easily digested communication

• Ability to anticipate potential questions and concerns at every level of the company in response to a new policy or procedure

• Ability to manage updates/revisions to ensure accuracy and relevance

• Understanding systems thinking and quality principles

• Excellent verbal and written communication skills

• Ability to perform effectively  in a fast-paced, deadline-oriented work environment

• Ability to work as a team member, as well as independently

• Deep understanding of how to handle highly confidential/sensitive information

• Knowledge of Human Resources and Operations environments to ensure new policies, changes to policies, and maintenance of policies are consistent with each other is a plus

SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.