Help Desk Specialist
About this role
Company Description
Stefanini is a global IT services company with over 88 offices in 39 countries across the Americas, Europe, Africa, Australia, and Asia in 35 languages. Since 1987, Stefanini has been providing offshore, onshore, and nearshore IT services, including application development, IT infrastructure outsourcing, systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.
Job Description
Requirements:
- Recent Phone support experience in a call center or comparable environment
- Supported a group of at least 200 clients
- Hands-on knowledge of Windows 7, MS Office modules
- Good knowledge of network concepts and MS Active Directory
- Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes).
- Answers questions regarding system procedures, online transactions, systems status and downtime procedures, and is typically located within a call center.
- Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems.
- Maintains a troubleshooting tracking log ensuring timely resolution of problems
- Expands skills in own work area within an analytical/scientific method or operational process
- Applies experience and skills to complete assigned work within own area of expertise
- Works within standard operating procedures and/or scientific methods
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
Frequently Asked Questions
Is the salary disclosed for the Help Desk Specialist position at stefanini1?
The salary for this Help Desk Specialist role at stefanini1 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Help Desk Specialist position at stefanini1 located?
This Help Desk Specialist role at stefanini1 is based in FL, Weston, Weston, FL, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Help Desk Specialist role at stefanini1 full-time or part-time?
This is listed as a Contract position. It is posted as a Help Desk Specialist role at stefanini1.
How do I apply for the Help Desk Specialist position at stefanini1?
Click the "Apply Now" button on this page. You will be redirected to stefanini1's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Help Desk Specialist job at stefanini1 posted?
This Help Desk Specialist position at stefanini1 was posted on Sep 7, 2017. Apply as soon as possible — early applications are often reviewed first.
Help Desk Specialist
stefanini1
You'll be redirected to stefanini1's official application page on SmartRecruiters.