Deskside Technician

Company Description

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.

Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.

We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.

We have more than 25 years of staffing industry knowledge and can provide you with superior

candidates to match your technical and professional needs.

Job Description

We are looking for someone who has a proven ability to follow written procedures and can communicate well with customers, peers and managers. Candidates should be a proven self-starter, detailed oriented, have excellent customer service and technical troubleshooting skills.

Qualifications

• 2+ years of experience providing desk side support.
• Proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, file shares, etc.
• Printer support can include barcode printers, various types of scanners (mainly HP and Sharp).
• Ability to resolve Windows XP and Windows7 Operating System Issues and Errors
• Basic Network troubleshooting skills and knowledge (mainly Cisco)
• Proficient in the latest Microsoft Office Applications
• Understanding of Symantec Virus Scan software
• Remedy (Software experience (preferred)
• Customer infrastructure support (wiring and connectivity)
• Proficient in Microsoft Active Directory
• Sarbanes Oxley Policies and Processes
• Maintain and abide with compliance activities (these activities are driven from a central compliance group)
• Experience with Computer asset tracking and lease management
• Experience with user ID creation
• Ability to communicate technical information to non-technical audiences
• Strong sense of customer service
• Good organizational skills
• Excellent Verbal and Written Communication Skills f
• Ability to sift through technical issues and know what to do next and/or when to escalate for help
• Technical degree or equivalent experience
• Ability to multi-task
• Team-oriented / team player / ability to share ideas as well as listen to ideas
• Working knowledge of Cisco devices/networking is preferred
• Some experience with support and administration of telephones (PBX system and/or VoIP system).
• Ability to walk and bend and perform labor-related duties of connecting computer equipment
• Ability lift up to 25 lbs. when moving electronic equipment (all lifts over 25 lbs. require two or more employees to perform the task

Additional Information

The position will require an individual to solve customer support issues by visiting the end-user's location. Experience in all areas of asset/lease management is important. The technician will be physically located at the customer's facility providing support in an office or manufacturing environment that will consist of standard PC hardware and software troubleshooting. Depending on the location assignment, desk side support could include remote sites that in some cases may require travel.