PC/LAN Support

stefanini1
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📍 NE📍 Omaha📍 Omaha, NE, United States📍 usContract

About this role

Company Description

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.


Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.


We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.


We have more than 25 years of staffing industry knowledge and can provide you with superior

candidates to match your technical and professional needs.

Job Description

The successful candidate will act as the first point of contact to all First Data employees and consultants needing IT support. The selected candidate will diagnose and resolve Desktop/Laptop/Printer hardware and software issues. Incumbents will utilize multiple software applications to fulfill support requests, and utilize the data from incoming calls, chats and e-mails to identify opportunities for self-service/automation in order to drive down call volume into the Helpdesk to resolve customer issues more efficiently.




Qualifications

  • Experience with Microsoft Office/Exchange, Active Directory, Active Roles, VMWare helpful.
  • Experience in problem solving, and software installs remotely using LANDesk helpful.
  • Experience with troubleshooting PC/Laptop/Printer, hardware and software issues.
  • Experience with troubleshooting SSL VPN, Cisco VPN, and RSA VPN token connection issues.
  • Proven ability to completely and accurately log and maintain ALL issues/requests using CA Service Desk (a ticket tracking software).
  • Experience and proven ability to proactively seek opportunities for self-service/automation, thus driving down call volume into the helpdesk.

Additional Information

Work Schedule: Night Shift





Frequently Asked Questions

Is the salary disclosed for the PC/LAN Support position at stefanini1?
The salary for this PC/LAN Support role at stefanini1 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the PC/LAN Support position at stefanini1 located?
This PC/LAN Support role at stefanini1 is based in NE, Omaha, Omaha, NE, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the PC/LAN Support role at stefanini1 full-time or part-time?
This is listed as a Contract position. It is posted as a PC/LAN Support role at stefanini1.
How do I apply for the PC/LAN Support position at stefanini1?
Click the "Apply Now" button on this page. You will be redirected to stefanini1's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the PC/LAN Support job at stefanini1 posted?
This PC/LAN Support position at stefanini1 was posted on Apr 28, 2015. Apply as soon as possible — early applications are often reviewed first.
PC/LAN Support
stefanini1
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