Helpdesk Technician (Bilingual Spanish)

Company Description

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.

Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.

We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.

We have more than 25 years of staffing industry knowledge and can provide you with superior

candidates to match your technical and professional needs.

Job Description

Stefanini has a Bilingual (Spanish/English) Helpdesk Technician position in Southfield, MI. This is a long term opportunity and the Technician will be the first point of contact for all IT service desk incidents and requests for our customer. The individual will field customer calls and web submits, troubleshoot, document and resolve IT related issues for corporate and manufacturing end users. The Technician must work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.

PRIMARY RESPONSIBILITIES:

• Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system

• Troubleshoot hardware, software and network related issues

• Provide restorative or maintenance actions to resolve end-user issues

• Assist with defining and documenting knowledge base articles

• Assist with special project work as needed

• Will escalate problems to the next level of support when required

• Consistently meet or exceed requirement performance criteria

Qualifications

• Excellent customer service skills - Bilingual (Spanish/English)
• Experience troubleshooting and resolving PC hardware and software issues (including Microsoft Office) and various hardware platforms including Dell, HP and IBM.
• Attendance and schedule adherence is a requirement of this position.
• Ability to work a full time (40 hour) shift within the standard hours of operation.
• Knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook)
• Excellent customer service skills
• Excellent documentation skills
• Previous experience in a customer service and/or IT support environment

PREFERRED QUALIFICATIONS

- Previous help desk experience.

Additional Information