Bilingual Helpdesk (French Canadian)

Company Description

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.

Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.

We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.

We have more than 25 years of staffing industry knowledge and can provide you with superior

candidates to match your technical and professional needs.

Job Description

Provide professional end-user support via telephone, email or web submits

Provide restorative or maintenance actions to resolve end-user problems

Responds to end-user problems based on standard procedures

Track incidents and calls, including but not limited to, entering data into the database timely and accurately

May be responsible for ensuring systems are configured properly

Qualifications

• Must be fluent in French language (French Canadian preferred
• 24x7 helpdesk - scheduling flexibility is required as schedule may change based upon rotation of schedule or adjustment to support a change in call volume
• High school diploma or equivalent required
• Prior Tier I help desk experience
• Requires excellent customer service skills
• Solid foundation of Personal Computer experience
• Troubleshooting capability
• Overall knowledge of desktop productivity products
• Ability to work in a team environment
• Proven ability to remain flexible in a changing environment
• Attendance and schedule adherence are requirements of this position
• Windows XP, windows 7
• Active Directory
• MS Office Suite with expertise in Excel, Word, PowerPoint
• Gmail / Google Apps
• Networking
• Malware removal
• May require additional project-specific training
• Excellent oral and written English skills
• Must be highly motivated, with a positive "Can-do" attitude
• Must have a hands-on attitude to all aspects of the day to day operation

Additional Information