Customer Support Specialist
About this role
Company Description
We are an established ecommerce-based business based out of the US. We are looking to hire resources capable of making positive and effective contribution to aid the growth of our business.
Job Description
As part of our Customer Service team, you will be required to:
- Interact with customers based out of US via phone and/or written form of communication to answer their queries or comply with their requests
- Accept their orders for auto parts and properly input order details in our system
- Resolve any issues reported by the customers in a timely manner
- Maintaining effective communication with customers either to increase sales, resolve their issues, minimizing their dissatisfaction in a difficult situation, etc.
- Follow up with customers to maintain maximum possible turnover of our inventory
- Prepare necessary reports as instructed by the supervising officer
Qualifications
The successful candidate MUST have the following qualifications and attributes:
- Strong fluency in spoken and written English (O & A-Level background preferred)
- Ability to build a good rapport with customers by means of effective communication via oral or written format
- High problem solving aptitude
- Dedication toward delivering high quality customer service
- Ability to operate or use Microsoft Office tools like Word, Excel, etc.
- Previous experience in similar field will be preferred but not mandatory
- Bachelor degree or higher in any discipline is a plus but not mandatory
Additional Information
The candidates with the following profiles can apply for this job position:
- MUST be willing to work night shifts (9 AM to 5:30 PM US Eastern Time)
- Students (no degree or job experience required as hands-on training will be provided)
- Willing to work hard and learn fast to make positive contribution to the business
- Willing to uphold and maintain high level of professionalism (arriving on time, executing instructions diligently, working as a team, etc.)
The successful candidate will enjoy the following benefits in this job position:
- Hands-on training will be provided
- Huge potential for future growth opportunities
- Meal(s) during working hours will be provided
- Competitive salary and festival bonus(es)
Frequently Asked Questions
Is the salary disclosed for the Customer Support Specialist position at mazegeektechnologiesbdltd?
The salary for this Customer Support Specialist role at mazegeektechnologiesbdltd is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Specialist position at mazegeektechnologiesbdltd located?
This Customer Support Specialist role at mazegeektechnologiesbdltd is based in Dhaka, Dhaka, , Bangladesh, bd. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Specialist role at mazegeektechnologiesbdltd full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Specialist role at mazegeektechnologiesbdltd.
How do I apply for the Customer Support Specialist position at mazegeektechnologiesbdltd?
Click the "Apply Now" button on this page. You will be redirected to mazegeektechnologiesbdltd's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Support Specialist job at mazegeektechnologiesbdltd posted?
This Customer Support Specialist position at mazegeektechnologiesbdltd was posted on Sep 5, 2022. Apply as soon as possible — early applications are often reviewed first.
Customer Support Specialist
mazegeektechnologiesbdltd
You'll be redirected to mazegeektechnologiesbdltd's official application page on SmartRecruiters.