CONTACT CENTER AGENT

giglogistics
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📍 LA📍 Lagos📍 Lagos, LA, Nigeria📍 ngFull time

About this role

Company Description

At GIGL we pride ourselves as being Africa’s Leading Logistics Company. Founded in 2012, we belong to a distinguished class of logistics companies with a clear defined market path across Africa.

We are expanding rapidly with scores of local branches in Nigeria, Ghana and United States of America with a wide robust global network providing domestic and international, intra and inter-state express delivery services

Our tagline is a better way to deliver, is an affirmation of our excellent processes, technological innovation and customer care deliverables backed up with a World class team. This mantra is brought alive in our speedy response to pick-up operations, prompt and secure delivery of shipments and comparative friendly charges.

Job Description

• Handling Outbound and Inbound calls from customers.

• Providing information and resolving customers on complaints regarding specific products as well as services.

• Selling additional services by recognizing opportunities to up-sell Transferring customer calls with complex queries to appropriate staff.

• Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.

• Provide information and advice to customers relating to bus fare, booking procedure, and other inquiries - in a patient and calm manner through all service channels.

• Interpret and accurately communicate our terms and conditions of service where and when applicable.

• Assist guest in managing existing reservations/ bookings with reference to rescheduling and re routing.

• Enter details of every contact in the system as required, obtain new customers information and update existing customer details on the CRM.

• Ensure deliverables are met within ascribed SLA timeframe.

• Other duties as the exigencies of work may demand.

Qualifications

  • Minimum of HND from a government recognized tertiary institution
  • 1-2 years of experience as a call center agent.
  • Strong communication and interpersonal skills.
  • Customer-centric, tech-Savvy, young and personable.
  • Evidence of mandatory NYSC scheme or Exemption Certificate.
  • Must reside around Surulere/Okota.

Additional Information

Job Location: Okota, Lagos
Job Type: Full-Time

Application Deadline 5PM, Friday, 13th December, 2024.

Only qualified candidates will be contacted.

Frequently Asked Questions

Is the salary disclosed for the CONTACT CENTER AGENT position at giglogistics?
The salary for this CONTACT CENTER AGENT role at giglogistics is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the CONTACT CENTER AGENT position at giglogistics located?
This CONTACT CENTER AGENT role at giglogistics is based in LA, Lagos, Lagos, LA, Nigeria, ng. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the CONTACT CENTER AGENT role at giglogistics full-time or part-time?
This is listed as a Full time position. It is posted as a CONTACT CENTER AGENT role at giglogistics.
How do I apply for the CONTACT CENTER AGENT position at giglogistics?
Click the "Apply Now" button on this page. You will be redirected to giglogistics's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the CONTACT CENTER AGENT job at giglogistics posted?
This CONTACT CENTER AGENT position at giglogistics was posted on Dec 11, 2024. Apply as soon as possible — early applications are often reviewed first.
CONTACT CENTER AGENT
giglogistics
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