Training Manager / Learning and Development Manager (Travel Agency)

Company Description

With offices in Israel, Germany, Portugal, South Africa and Belgium, this company is changing how people buy holidays. They have partnered with some of the most innovative global brands, and  are building the world’s leading AI enabled tour operator platform, which allows travellers to customise their holiday experience and break free of the traditional restrictions of static pre-packaged holidays.  

Job Description

In this role, you'll be responsible for scheduling and conducting training sessions for both new and experienced travel agents, and supporting them to keep productivity up.

Responsibilities
● Promote excellent performance by leading the team and training them 
● Organize and inspire the team to work towards common goals, while establishing an
environment of trust and empowerment to help them maximize their efficiency &
productivity
● Ensure high quality service is offered
● Clearly set & communicate targets and use data to monitor & measure the team’s
performance
● Develop, implement new or improve existing business policies/processes to improve
the services offered.

Qualifications

• At least 4 years of similar working experience in a fast-paced customer support environment
• Excellent interpersonal and leadership skills
• Fluent/Native level in English
• A Bachelor’s degree (preferably in Tourism/ Business Administration or any quantitative subject) would be considered as a plus
• Experience working with demanding targets and tight deadlines
• Results-driven approach to problem-solving
• Process-oriented analytical thinking with the ability to extract information from data
• Understanding process and LMS ( Learning Management System ) 
• Location in Cape Town (South Africa)
• Self-motivated, tactful, creative and strategic thinker.

Additional Information

Benefits

• The opportunity to work in a highly paced environment
• Hybrid employment model
• Excellent salary
• Bonus performance scheme.