Remote Customer Service Representative

dalstrong
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🌍 Remote📍 Buenos Aires📍 Buenos Aires, Buenos Aires, Argentina📍 arFull time

About this role

Company Description

About Us

We are a large international kitchen knife and cookware e-commerce company based in Canada but with a team that is distributed around the world. We sell through many channels including Amazon, Shopify & Walmart. You can find out more about the company here https://dalstrong.com/.

Job Description

At Dalstrong we’re hiring for an all-star REMOTE Customer Service Specialist to join our remote team! Whether you’re a hobbyist or a pro, our aim is to enhance the experience of our clients’ culinary creations.

This is a full-time position with flexible hours and you will be reporting to the Director of Customer Service. If you’re a detail-oriented, organized and self-motivated Customer Service Specialist located in the Americas Region, we’d love to hear from you!

What You’ll Do!

  • You will assist customers about product inquiries/concerns.
  • You will make sure that customers are delighted and satisfied with their customer service interaction.
  • You will make sure that you turn customers around in case they are dissatisfied with shipping/product delays.

Qualifications

Who You Are (Requirements)

  • Fully fluent in English.
  • Proven experience with Achieving Customer Service Excellence
  • Experience working with Amazon within a customer service capacity
  • Hard-working, resourceful, self-motivated, detailed, and responsible
  • Passionate about helping others and the company succeed
  • Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis
  • Knowledgeable in MS Office, Google Sheets, Project Management tools
  • Experience using Freshdesk (or similar) is a plus.
  • Willingness to work for a single employer exclusively
  • Capacity to work additional hours if needed 

Additional Information

What’s in it for YOU?

  • Work/life balance. Flexible time-off, holidays, sick days, and a fun remote start-up culture
  • Free premium culinary products from our company

Ready to Meet Us?

For immediate response, please go to our careers site

https://dalstrong.com/pages/career

 

Frequently Asked Questions

Is the salary disclosed for the Remote Customer Service Representative position at dalstrong?
The salary for this Remote Customer Service Representative role at dalstrong is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Remote Customer Service Representative job at dalstrong remote?
Yes, this Remote Customer Service Representative position at dalstrong is remote, with team members based in Buenos Aires, Buenos Aires, Buenos Aires, Argentina, ar. You can work from home or anywhere in the supported regions.
Is the Remote Customer Service Representative role at dalstrong full-time or part-time?
This is listed as a Full time position. It is posted as a Remote Customer Service Representative role at dalstrong.
How do I apply for the Remote Customer Service Representative position at dalstrong?
Click the "Apply Now" button on this page. You will be redirected to dalstrong's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Remote Customer Service Representative job at dalstrong posted?
This Remote Customer Service Representative position at dalstrong was posted on Apr 5, 2021. Apply as soon as possible — early applications are often reviewed first.
Remote Customer Service Representative
dalstrong
Apply for this role ↗

You'll be redirected to dalstrong's official application page on SmartRecruiters.