Shift Lead

Role Title: Shift Lead

About Kasha

Kasha will disrupt the way that people in emerging markets get the health products they need by turning global health supply chains upside down. We are on our way to becoming Africa’s leading platform for last-mile access to health products and services used by enterprises, consumers, resellers, and health facilities. Kasha focuses on the lower-income mass market population, selling health and household goods and delivering those products to the last mile through our Kasha Agents and logistics networks. Customers can order using an omnichannel mobile platform that is built to be highly accessible around the country, reaching even typically offline customers via our digital channels. Kasha also works with manufacturers and global health organizations, operating as a service channel for visibility on distribution, performance data, consumer insights, and last-mile access. Kasha was founded in July 2016 in Rwanda, is headquartered in Nairobi Kenya, and operates in East, South, Central, and soon West Africa. You can learn more about us at Kasha Global Inc.

Job Purpose:

To process customer orders from receipt to delivery. Pack, scan, invoice, and ship orders to ensure timely and accurate fulfillment. Maintain stock accuracy, ensure seamless order dispatch, and deliver excellent customer service by addressing any issues related to order processing and logistics.

N.B. All applications must be received on or before 5:00 PM CAT on September 17th 2024. An assessment test may be part of the selection process.

Role Responsibilities:

• Process customer orders by packaging, scanning, invoicing, and shipping, ensuring timely and accurate deliveries while maintaining organized customer records.
• Assist in updating daily sales and fulfillment records, ensuring accurate data input into systems such as Dynamics.
• Conduct regular stock checks to ensure physical inventory matches digital records, maintaining 0% variance, and participate in weekly and monthly audits.
• Facilitate daily dispatches to customer locations, ensuring on-time deliveries and resolving any issues during dispatch with logistics partners.
• Collect proof of payments from riders and drivers, promptly record them in Business Central, and work with the finance team for timely reconciliation.
• Track and escalate technical issues related to order fulfillment for timely resolution.
• Assist walk-in customers and refer them to the Kasha call center while supporting the customer service team with fulfillment-related inquiries.
• Provide logistical support to drivers and riders, resolving any dispatch issues with a quick turnaround.
• Ensure all customer delivery files are updated and organized, maintaining accurate fulfillment documentation for future reference.
• Contribute to process improvement by identifying inefficiencies in order processing and logistics, proposing solutions to enhance efficiency.

Role Requirements:

• Diploma or Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum of 2-3 years of experience in logistics, order fulfillment, warehouse management, or a related area.
• Experience in working with inventory management systems, ERP (preferably Dynamics or Business Central), and other reporting tools.
• Proficiency in using logistics and fulfillment software (e.g., Dynamics, ERP systems, and Microsoft Office Suite, especially Excel).
• Strong understanding of inventory control procedures and stock management techniques.
• Excellent verbal and written communication skills, with the ability to effectively communicate with customers, drivers, and internal teams.
• Strong problem-solving skills, with a customer-oriented mindset.

Experience Our Kasha Life Benefits:

• Location: Kigali, Rwanda
• Flexible working hours and birthdays off.
• 18 days holiday plus all bank holidays.
• Subsidized office lunch and medical cover for your and you dependents.
• Socials that keep you in touch with everyone in the company.

What You’ll Find When Working at Kasha:

• Personal & Professional Development: Through strong ownership from the first day, you will experience a steep learning curve, grow on a professional level, and take the next steps to be an Expert.
• Impact: We are leading the digital transformation of innovative e-commerce in East Africa for women's health, personal care, and beauty products built for urban and rural areas.
• Team: Join a team of over 15 nationalities and different backgrounds from Tech, Logistics, Business, and more. What matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity.
• Working culture: Experience a company culture where we work on eye level, decisions are made quickly, and knowledge sharing, as well as mentoring, is on our daily agenda.

If you believe you match these values, we look forward to meeting you!

At Kasha, we believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.