Customer Relationship and Tariff Manager
About this role
Company Description
The role:
Responsible for developing the pricing structure of products/services, managing customer relationships and delivering excellent customer service in order to strengthen customer acquisition and retention, and drive business performance.
Job Description
Functions:
- Coordinate customer service representatives to effectively deal with enquiries and complaints
- Build and develop relationships with customers; deploy appropriate CRM tools
- Conduct customer analysis, understand customer requirements and develop strategies to strengthen acquisition and loyalty
- Develop the pricing structure for products and services
- Develop commercial strategies to ensure revenue, market share, brand image and saliency targets are achieved
- Conduct market research and collect data regarding energy consumption trends
- Coordinate pricing analysts in conducting research and analysis to guide pricing
- Study sales reports gathered from market to guide pricing model
- Establish and maintain effective communications with various tariff stakeholders
- Adjust/change the pricing structure as required
Qualifications
Requirements:
- Minimum of a 1st degree in Mathematics, Statistics, Business or related discipline
- An MBA or relevant Masters degree will be an added advantage
- Minimum of 8 years marketing and pricing experience desirable
- Must have excellent understanding about the pricing dynamics of energy markets
- Must have excellent understanding about statistical or mathematical models for pricing
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Customer Relationship and Tariff Manager position at lextorahlds?
The salary for this Customer Relationship and Tariff Manager role at lextorahlds is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Relationship and Tariff Manager position at lextorahlds located?
This Customer Relationship and Tariff Manager role at lextorahlds is based in Lagos, Lagos, , Nigeria, ng. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Relationship and Tariff Manager role at lextorahlds full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Relationship and Tariff Manager role at lextorahlds.
How do I apply for the Customer Relationship and Tariff Manager position at lextorahlds?
Click the "Apply Now" button on this page. You will be redirected to lextorahlds's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Relationship and Tariff Manager job at lextorahlds posted?
This Customer Relationship and Tariff Manager position at lextorahlds was posted on Apr 4, 2013. Apply as soon as possible — early applications are often reviewed first.
Customer Relationship and Tariff Manager
lextorahlds
You'll be redirected to lextorahlds's official application page on SmartRecruiters.