Rooms Division Manager
westgateresorts
Full time
Rooms Division Manager
hazendalwineestate· Front Office
About this role
Rooms Division Manager in our Hotel
Position Summary
The Rooms Division Manager is responsible for the overall leadership, management, and performance of the Rooms Division, including Front Office, Housekeeping, Guest Relations, and Night Audit. The role ensures the seamless delivery of exceptional guest experiences while maximizing room revenue, maintaining operational efficiency, and upholding the standards expected of a 5-star luxury hospitality environment.
The Rooms Division Manager will ensure that all guest-facing operations consistently reflect the organisation’s service philosophy, brand standards, and Forbes luxury service guidelines, while maintaining strong financial performance and operational discipline.
The position requires a highly motivated leader who can drive service excellence, team development, operational efficiency, and guest satisfaction across all Rooms Division functions.
The Rooms Division Manager reports directly to the Hospitality Operations Manager.
Key Responsibilities
Rooms Division Leadership
- Oversee the daily operations of Front Office, Housekeeping, Guest Relations, and Night Audit departments.
- Ensure smooth and efficient operations across all Rooms Division functions to deliver exceptional guest service and operational excellence.
- Lead, mentor, and develop departmental teams to maintain high levels of engagement, accountability, and service standards.
- Foster a culture of care, teamwork, and service excellence across the department.
Guest Experience & Service Excellence
- Ensure all guest interactions meet or exceed 5-star luxury service standards.
- Actively monitor guest satisfaction through feedback platforms, direct engagement, and service recovery processes.
- Ensure special recognition and personalized service for VIP, repeat, and long-stay guests.
- Proactively resolve guest concerns and implement service recovery strategies where required.
- Conduct regular arrival room inspections and turndown audits to ensure the highest standards of presentation and guest readiness.
- Serve as the custodian of Forbes service standards within the Rooms Division and ensure these standards are consistently upheld.
Frequently Asked Questions
Is the salary disclosed for the Rooms Division Manager position at hazendalwineestate?
The salary for this Rooms Division Manager role at hazendalwineestate is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Rooms Division Manager position at hazendalwineestate located?
This Rooms Division Manager role at hazendalwineestate is based in Stellenbosch, Western Cape, South Africa. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Rooms Division Manager role at hazendalwineestate full-time or part-time?
This is listed as a Full Time position. It is posted as a Rooms Division Manager role in the Front Office department at hazendalwineestate.
Which team or department does the Rooms Division Manager at hazendalwineestate belong to?
This Rooms Division Manager position is part of the Front Office department at hazendalwineestate. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Rooms Division Manager position at hazendalwineestate?
Click the "Apply Now" button on this page. You will be redirected to hazendalwineestate's official application portal hosted on bamboohr where you can submit your application directly.
When was the Rooms Division Manager job at hazendalwineestate posted?
This Rooms Division Manager position at hazendalwineestate was posted on Mar 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Rooms Division Manager
hazendalwineestate
You'll be redirected to hazendalwineestate's official application page on bamboohr.