CUSTOMER EXPERIENCE REPRESENTATIVE.

lextorahlds
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📍 Lagos📍 Lagos, , Nigeria📍 ngFull time

About this role

Company Description

We at Konga .com are working to create a new type of retail company. We are building the human, technological and logistical systems needed to get Nigerians what they want.(mobiles, consumer electronics, beauty supplies, etc.) delivered  to thier doorstep in Nigeria.

Job Description

Receives customers' requests by telephone or mail, analyzes request, provides information requested or ascertains who can best provide the information, and routes the request to the proper person

Analyze transactions, corrects records, and adjust errors

Searches Company records to fulfill customer requirements

Traces status of orders

Resolves customer questions related to orders, takes orders as needed

Maintains liaison with other departments for order completion

Writes up order mails catalog, samples, and similar data to customer as required.

Responds to customers to ascertain data omitted on order

Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, an similar data as required

prepares and forwards preliminary paperwork to Returns and Replacements on problem orders and gifts not received.

Qualifications

One(1) years experience 

Knowledge and ability- English and grammar

Pleasant telephone voice/ manner, ability to operate simple office equipment sufficiently to perform the job

Ability to compose correspondence.

Additional Information


Frequently Asked Questions

Is the salary disclosed for the CUSTOMER EXPERIENCE REPRESENTATIVE. position at lextorahlds?
The salary for this CUSTOMER EXPERIENCE REPRESENTATIVE. role at lextorahlds is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the CUSTOMER EXPERIENCE REPRESENTATIVE. position at lextorahlds located?
This CUSTOMER EXPERIENCE REPRESENTATIVE. role at lextorahlds is based in Lagos, Lagos, , Nigeria, ng. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the CUSTOMER EXPERIENCE REPRESENTATIVE. role at lextorahlds full-time or part-time?
This is listed as a Full time position. It is posted as a CUSTOMER EXPERIENCE REPRESENTATIVE. role at lextorahlds.
How do I apply for the CUSTOMER EXPERIENCE REPRESENTATIVE. position at lextorahlds?
Click the "Apply Now" button on this page. You will be redirected to lextorahlds's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the CUSTOMER EXPERIENCE REPRESENTATIVE. job at lextorahlds posted?
This CUSTOMER EXPERIENCE REPRESENTATIVE. position at lextorahlds was posted on Feb 13, 2013. Apply as soon as possible — early applications are often reviewed first.
CUSTOMER EXPERIENCE REPRESENTATIVE.
lextorahlds
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