Fulfillment Associate

Company Description

Supermart.ng, Nigeria's leading online supermarket. If you desire to work in a fast paced environment, and experience rapid personal and career growth while making a tremendous impact in society, then this might be the company for you. We offer a truly entrepreneurial experience in a fast paced, yet structured environment, work within a proudly Nigerian company built by young, talented and dynamic entrepreneurs. We operate a structured yet fun and easy-going work environment and also a management trainee and in-house entrepreneurial mentorship program.

Job Description

1. Manage the picking and sorting of items in good condition and without defects at a rate of 30 seconds per item while abiding by customers instructions and suggesting replacements when items are unavailable.

2. Negotiate best rates and prices with logistics service providers and suppliers. 

Organize dispatch of Delivery Drivers to pick up items from branches as well as to deliver completed items to customers.

3. Determine the best delivery method for each delivery.

4. Diligently apply company’s standard operating procedures in all operations

5. Conduct regular analysis of key metrics and implement lasting solutions and best practices to improve performance where necessary and reduce issues.

6. Constant review of processes following review procedure to ensure efficient processing and early delivery of customers' orders.

7. Documenting necessary information about activities and providing real-time updates to Supervisor.

8. Perform quality and quantity checks before dispatching the order.

9. Resolution of issues in a very swift and proactive manner as they arise from Personal Shoppers, Delivery Drivers, Customers and Retail Partners.

10. Prepare end-of-day process report with accurate and complete information and reconciliation of all expenses.

11. Lead or participate in cross-functional initiatives.

Qualifications

• Bachelor degree in any relevant field.

• 1-year working experience, preferably but not necessarily in retail, supermarket, ecommerce.

Additional Information

Soft-Skill Expectations

1. Ability to work with minimal or no supervision.

2. Strong interpersonal communication skills

3. Extensive attention to detail.

4. Strong problem-solving skills.

5. Demonstrated ability in teamwork, team leadership and taking responsibility.

6. Strict adherence to processes and process review procedure.

7. Demonstrated propensity to learning new processes and self-teaching.

8. Demonstrated propensity to building the team and personal efficiency and self-management.

9. Positive long-term oriented problem-solving attitude and ability to be creative in new situations.

10. Team Playing Spirit

11. Ability to work under pressure.

Task-Related Skill Expectations

1. Technical Abilities with Devices

2. Picking Speed and 100% Accuracy

3. Team Playing Spirit

4. Written Communication

5. Ability to make sound and good decisions in a short time under pressure.