HR Manager

Company Description

Our partner transforms and enhances traveler experiences through popular local, national, and international brands; first-class customer service; and innovation. 

Job Description

The HR Manager handles all human resource functions for the Dining and Retail Divisions within one platform at the airport. May include payroll, benefits, administration of labor contracts, training, employee relations, recruiting, safety, etc. This role focuses on the frontline hourly workforce. In some cases, may supervise clerical associates. Exists mostly in large or more complex platforms.

• Drive and Support talent acquisition initiatives that contribute to sourcing, interviewing, and selecting individuals that help to build bench strength within the 
platform. 
• Be a visible presence. Available to members of the management team, hourly 
associates, guests, and airport partners. 
• Lead and guide the new hire and onboarding process.
• Assist in implementing the organization’s performance management process through 
coaching, educating, and providing feedback.
• Conduct regular audits of various processes to ensure efficiency and compliance 
(IE: employee files, training modules, etc.)
• Conduct effective, thorough, and objective investigations.
• Prepare counseling and follow-up with the delivery of documentation.
• Partner with the Regional Human Resource Manager on various human resource 
topics and duties. 
• Ensure all compliance-based and brand-specific training is completed by the due 
date. 
• Ensure performance goals and expectations for your team are met. Following up 
consistently and providing feedback on an ongoing basis.
• Ensure performance evaluations are delivered on a timely basis. 
• Guide, train, and direct business partners and Associates on the execution of Human 
Resource policies and processes to ensure appropriate legal (EEO, ADA, FMLA, 
Workmen’s Compensation etc.) and corporate compliance.
• Complete personnel/payroll-related administrative duties, as assigned accurately, 
on time, and following company policies and procedures. 
• Adhere to security and loss prevention procedures that are in place to protect 
associates, guests, and company assets.
• Ensure a safe working and guest environment to reduce the risk of injury and 
accidents. Complete accident reports promptly if a guest or associate is injured.
• Ensure compliance with operational standards, company policies, federal/state/local 
laws, and ordinances.
• Develop associate incentives and other rewards and recognition programs to 
enhance associate morale, promote employee engagement and maintain a 
positive associate culture.
• Act as an advocate for associates and maintain the company’s Open Door Policy. 
• Act as a trusted resource to Managers and Associates on various human resource topics 
and guide associates to people, tools, and resources. 
• Active participant and lead, driving associate engagement through a variety of 
methods, including the annual engagement survey. 
o Participate and facilitate scheduled meetings to assess the team’s morale 
and work with Flagship General Manager/General Manager on necessary 
adjustments to action plans. 
• Counsel associates on resources available to assist with wellness, leaves, and 
other company programs.
• Assist operations when needed. 
• Other Duties as assigned.

Qualifications

• Knowledge of employment law (i.e. Wage and Hour, FLSA, ADA, FMLA, EEOC, etc.)
• Knowledge of local, state, and federal laws
• Ability to communicate at all levels of the organization.
• Strong organizational skills as they relate to investigations and documentation.
• Exceptional conflict management skills and commitment to confidentiality in all 
aspects of HR functions
• Effective training and facilitation skills for large and small groups
• Proficiency with MS Office (Word, Excel, Outlook, Access, PowerPoint) and HRIS 
system 
• Strategic, analytical, detailed, energetic, and able to work in a fast-paced, team-oriented environment.
• Self-motivated and directed.
• Strong presentation skills

Education or Equivalent Experience:

• 3 to 5 years of experience in Human Resources, preferably in the Food and Beverage or Retail environment.

• Bachelor’s degree with an emphasis in Human Resources is desirable. A combination of practical experience and education will be considered as an alternative. 

• Supervisory/Managerial Experience: 2 or more years

Additional Information

Schedule: May require some nights, weekends, and holidays and alternate shifts.

Other:

• Career advancement opportunities
• Fun Work Environment
• Medical Benefits
• Company Paid Time Off
• Premium pay for Worked Holidays
• 401K Program
• On-line Learning system
• Associate recognition Programs
• Merchandise and dining discounts
• Transportation and parking space assistance

All your information will be kept confidential according to EEO guidelines.