Customer Service Representative/ Front Desk Officer/ Contact Center
About this role
Company Description
ICS Outsourcing Limited is Nigeria’s leading Business Support Solution Company, a pioneer among Nigerian outsourcing companies providing wide range of outsourcing and business support solutions for businesses globally with over 25 years in business. We help companies improve their bottom line when they leverage outsourcing.
We are recruiting for our client to fill the position below
Job Title: Customer Service Representative/ Front Desk Officer / Contact Center
Location: Lagos, Nigeria.
Job Description
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers.
Qualifications
- B.Sc / HND in any relevant field.
- Must understand 2 local languages
- Proven customer support experience or experience as a Client Service Representative
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative/ Front Desk Officer/ Contact Center position at icsoutsourcing?
The salary for this Customer Service Representative/ Front Desk Officer/ Contact Center role at icsoutsourcing is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative/ Front Desk Officer/ Contact Center position at icsoutsourcing located?
This Customer Service Representative/ Front Desk Officer/ Contact Center role at icsoutsourcing is based in LA, Lagos, Lagos, LA, Nigeria, ng. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative/ Front Desk Officer/ Contact Center role at icsoutsourcing full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative/ Front Desk Officer/ Contact Center role at icsoutsourcing.
How do I apply for the Customer Service Representative/ Front Desk Officer/ Contact Center position at icsoutsourcing?
Click the "Apply Now" button on this page. You will be redirected to icsoutsourcing's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Representative/ Front Desk Officer/ Contact Center job at icsoutsourcing posted?
This Customer Service Representative/ Front Desk Officer/ Contact Center position at icsoutsourcing was posted on Feb 11, 2022. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative/ Front Desk Officer/ Contact Center
icsoutsourcing
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