Customer Support Agent - Bangladesh/Pakistan

fasset
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🌍 Remote📍 Islamabad and Bangladesh, Islamabad and Bangladesh, Pakistan📍 RemoteFull Time

About this role

About Fasset
Fasset is a regulated stablecoin neobank delivering fast, secure financial services across emerging markets.


Role Overview
We are hiring a Customer Support Agent to be the frontline of Fasset's customer experience in Bangladesh or Pakistan. 


Responsibilities
- Handle inbound queries via live chat, email, and social media professionally.
- Resolve issues related to onboarding, KYC, transactions, cards, and wallets.
- Escalate complex issues to the relevant internal teams.
- Document interactions and contribute to the knowledge base.
- Identify recurring issues and provide feedback to Product and Operations.
- Meet SLA, CSAT, and resolution-time targets.


Requirements
- 1-2 years of customer support experience in fintech, banking, or consumer tech.
- Excellent communication in English and local language(s) of Bangladesh.
- Patient, empathetic, and solutions-focused.
- Experience with Zendesk, Freshdesk, or Intercom.
- Able to work flexible hours on a rota basis.


Nice to Have
- Experience supporting crypto or payments products.
- Familiarity with KYC/AML processes.

Frequently Asked Questions

Is the salary disclosed for the Customer Support Agent - Bangladesh/Pakistan position at fasset?
The salary for this Customer Support Agent - Bangladesh/Pakistan role at fasset is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Support Agent - Bangladesh/Pakistan job at fasset remote?
Yes, this Customer Support Agent - Bangladesh/Pakistan position at fasset is remote, with team members based in Islamabad and Bangladesh, Islamabad and Bangladesh, Pakistan, Remote. You can work from home or anywhere in the supported regions.
Is the Customer Support Agent - Bangladesh/Pakistan role at fasset full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Support Agent - Bangladesh/Pakistan role at fasset.
How do I apply for the Customer Support Agent - Bangladesh/Pakistan position at fasset?
Click the "Apply Now" button on this page. You will be redirected to fasset's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Support Agent - Bangladesh/Pakistan job at fasset posted?
This Customer Support Agent - Bangladesh/Pakistan position at fasset was posted on May 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Agent - Bangladesh/Pakistan
fasset
Apply for this role ↗

You'll be redirected to fasset's official application page on bamboohr.