Head of Security

Company Description

We're looking for a confident, security-led Head of Security to lead our team at Potters Resorts, Hopton-on-Sea.

This is a key operational role at the UK's only Full-Inclusive Resorts, responsible for protecting our guests, team members, property and reputation while still supporting a calm, professional and welcoming guest experience. If you're alert, decisive, compliance-focused and confident leading a team through challenging situations, this could be your perfect next step!

Job Description

This is a hands-on security management role with responsibility for maintaining a safe, secure and well-controlled resort environment. Duties and responsibilities include, but are not limited to:

• Leading the day-to-day operation of the security team, ensuring agreed security standards, patrol routines and response procedures are consistently delivered by all team members.
• Maintaining a strong security presence across the resort, with regular checks of entrances, exits, public areas, team areas, bars, car parks, accommodation zones and vulnerable locations.
• Carrying out regular departmental audits, spot checks and reviews of security processes, incident logs, handover notes, key control, radio use, CCTV checks and other documentation.
• Taking full responsibility for the security team’s performance, conduct, appearance and professionalism, ensuring they act with authority, discretion and excellent judgement at all times.
• Coaching, developing and supporting the team so they can manage conflict, de-escalate incidents, protect guests and team members, and deliver high operational standards.
• Ensuring security staffing levels, patrol coverage and night-time deployment are appropriate for business levels, resort occupancy, events and risk periods.
• Supporting recruitment, induction and ongoing training in conjunction with the Resort General Manager and HR Department, with a clear focus on SIA standards, safeguarding, incident reporting and guest care.
• Supporting the Health & Safety representative and ensuring company health and safety procedures, emergency procedures and legal obligations are understood and followed within the department.
• Taking full responsibility for ensuring the security department and the Company remain compliant with Security Industry Authority standards, licensing requirements and all relevant legal obligations.
• Managing and reviewing incidents, including challenging behaviour, welfare concerns, lost property, missing persons, access control issues, noise complaints and emergency situations, ensuring accurate records and appropriate escalation.
• Supporting the late Duty Manager from 5pm onwards, including maintaining order during evening operations and ensuring bars, public areas and back-of-house areas are safely closed and secured before departure.

Hours of Work:

40 - 48 hours per week

Primarily night work, between the hours of 6pm - 8am

Qualifications

Qualifications

• A current SIA Door Supervisor Licence is essential

Skills and Experience:

• Proven experience managing a security, door supervision, hospitality, leisure or similar operational team
• A current First Aid qualification
• Strong leadership and coaching skills, with the ability to set standards, hold people accountable and develop a security-focused team
• Excellent communication skills, including confident radio communication, clear incident reporting and professional guest interaction
• The ability to make sound decisions, prioritise risk and remain calm under pressure
• The ability to confidently deal with, de-escalate and resolve challenging or confrontational situations

Additional Information

As part of our team, we will offer you …   

• Free use of Palms Health & Fitness - Gym and Swimming Pool

• 30% Discount on products in the shop

• Discounted holidays for you and your family at both our Hopton-on-Sea and Five Lakes Resorts

• Free Team Lunch available daily

• An all-year-round position (not seasonal)

• Free Parking and on the main Bus Route

• Cycle to Work Scheme

• 10% Discount off all products and treatments within Aphrodite Beauty Salon

• Opportunities to learn and develop across the Resort with Potters Development Academy. Including the Trainee Manager Programme, Pathway to Success and Apprenticeship

• Discounted Tickets for you and family or friends to join us for a drinks-all-inclusive ‘Evening of Entertainment’ on Resort

• Free access to our Employee Assistance and Wellbeing Programmes. Including advice and support with health checks, access to GP’s, mental health support and counselling

Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.