Teir 1 Help Desk

Company Description

Veredus recently named one of the “Best Staffing Firms to Work for in 2012″ by Staffing Industry Analysts!

Hot Points:

Contract role for a candidate that can obtain a Security clearance (secret or above)

1yr of Help Desk or Deskside support AND a MS Certification

Job Description

 A qualified candidate will join a team who will resolve technical problems and answer queries that originate by telephone and e-mail. The Service Desk provides 7x24x365 support including weekends and holidays. 

Roles and Responsibilities include:
· Resolve issues surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service and technical knowledge.
· Record, maintain and update records in the Incident Management system.
· Perform analysis of problems and assist with corrective action to restore functionality.
· Work with technical, customer service or development staff to resolve recurring problems and issues with applications and/or products.
· Document and submit problem resolutions to the knowledge database in order to assist other Help Desk personnel with problem resolutions.

Qualifications

To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:
· US Citizenship required
· A high school diploma or GED are required.
· 1 – 2 years of help desk or desktop support experience is required.
· Strong troubleshooting abilities are required.
· Possess strong customer service skills.
· Willing to learn new tools and technologies and take on new responsibilities as assigned.

Preferred Qualifications:

Candidates with these desired skills will be given preferential consideration:
· Current active DoD Secret Security Clearance.
· Bi-Lingual (English/Spanish) desired, but not required.
· Must be able to pass a DHS background investigation before employment commences.
· Certified Help Desk Professional, MCP, MCSE, A+, or certificate in related discipline preferred.
· Associate’s Degree
· Knowledge of Microsoft Office automation solutions.
· Experience in using the Remedy Service Management and Knowledge Management System (KMS) a plus.

Additional Information

Why Veredus?

Candidates work with a professional recruiter whose average experience is eight years in the industry. That means they have intimate knowledge of the Information Technology industry and market trends-who is in demand now and who will be next. Your Veredus Recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and desires. They also counsel their candidates in resume writing, interviewing, and career planning so when there’s a position you really want, you’re fully prepared to get it. Additionally, Veredus provides the following benefits:

o Medical Benefits
o Consultant Lunches and Outings
o Dental Benefits
o Life Insurance ($20,000 benefit)
o Vision
o ATOP-Accrued Time Off Program
o 401K
o Consultant Web-Site
o Name Plates
o Care packages/Survival packs
o Dedicated Consulting Services Representative