Customer Service Representative

Company Description

Why You Should Work For Us:

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

Daily Responsibilities:

• These Customer Service Reps will be working in the Resolution Center where they will be troubleshooting and partnering with the retail stores, Physician offices, patients, and insurance carriers to determine why a drug is being rejected for coverage. There are 13 rejection categories; however, these temps will only be responsible for 3-5 rejection categories. They will use a queue for these incoming calls. (You will be trained on all of this information.)

Qualifications

Requirements:

• Strong customer service skills
• Strong computer skills
• Ability to work every day with the exception of a day or two
• Proficient in Microsoft Office
• Strong typing skills

Preferred but not a MUST:

• Healthcare experience
  
• Insurance experience
  
• Pharmacy experience
  
• Medical transcription experience
  

Additional Information

Hours for this Position:

• Shifts vary from 4 to 5 shifts per week (always 40 hours) starting from 7am-12am Monday through Sunday. Candidates will choose their shifts based on when they clear!
• They will need to work Christmas Eve, Christmas Day, and New Year’s Day if their schedule includes the days that those holidays fall on this year. They will not receive time and a half.

Advantages of this Opportunity:

• Competitive salary, $11/Hr (with completion bonus!)
  
• Growth potential
  
• Fun and positive work environment
  

If you are interested in being considered for this position, please click the apply button below.