Bilingual Member Service Representative

healthcaresupportstaffing1
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📍 MI📍 Troy📍 Troy, MI, United States📍 usContract

About this role

Company Description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

High volume of inbound calls daily, 50-60 calls. Representatives are expected to answer incoming calls from marketplace members. Representatives will be collecting payments from the Healthcare Exchange Marketplace Members. Representatives will be expected to answer an array of questions for members (i.e. I.D. Cards, Primary Care Physicians, Specialists, and General Questions). In addition to answering questions representatives will be expected to be able to multitask; toggling multiple screens, researching, as well as simultaneously typing and maintain conversations with customers is expected. 

Qualifications

• Multitasker

• Able to toggle multiple screens, able to provide state specific state information to the inbound caller. 

• Many CSRs have the experience but not the CSR attitude,

• ATTITUDE/PERSONALITY IS KEY HERE, workers should be eager to help, empathetic, helpful, and have general CSR orientation. This is much more important than the experience. 

• Phenomenal Customer Service 

• Bilingual Speaking 

• Banking and Managed Care Experience is a major plus 

• Call Center or High Volume Face to Face Interaction Experience 

• Computer Skills including experience with Microsoft Office Products (Word, Outlook, and Excel) 

• Exceptional Phone Etiquette 

• Great Attendance and Reliability 


Additional Information

If you are interested in applying to this position, please contact Brianne Salazar at (321)710-4799 and click the Green I’m Interested Button to email your resume.


Frequently Asked Questions

Is the salary disclosed for the Bilingual Member Service Representative position at healthcaresupportstaffing1?
The salary for this Bilingual Member Service Representative role at healthcaresupportstaffing1 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Bilingual Member Service Representative position at healthcaresupportstaffing1 located?
This Bilingual Member Service Representative role at healthcaresupportstaffing1 is based in MI, Troy, Troy, MI, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Bilingual Member Service Representative role at healthcaresupportstaffing1 full-time or part-time?
This is listed as a Contract position. It is posted as a Bilingual Member Service Representative role at healthcaresupportstaffing1.
How do I apply for the Bilingual Member Service Representative position at healthcaresupportstaffing1?
Click the "Apply Now" button on this page. You will be redirected to healthcaresupportstaffing1's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Bilingual Member Service Representative job at healthcaresupportstaffing1 posted?
This Bilingual Member Service Representative position at healthcaresupportstaffing1 was posted on Nov 16, 2015. Apply as soon as possible — early applications are often reviewed first.
Bilingual Member Service Representative
healthcaresupportstaffing1
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