CSR / Enrollment Rep
About this role
Company Description
Why You Should Work For Us:
HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!
Job Description
Daily Responsibilities:
• Responds to member and provider inquiries (phone written or walk in) regarding all aspects of business including claims in a professional timely accurate and caring manner while consistently meeting all guidelines.
• Responds to member provider and other inquiries via telephone correspondence or lobby walk-in while meeting all corporate guidelines and performance standards
• Demonstrates appropriate customer-care skills such as empathy active listening courtesy politeness helpfulness and other skills as identified
• Records investigates and resolves member complaints as detailed in the Grievance Procedure narrative
• Assists in the education of new members and in the re-education of existing members regarding health plan procedures
• Logs tracks and appropriately documents all issues utilizing on-line systems and procedures and in accordance with all applicable guidelines and requirements
• Makes decisions that are consistent with the concept of a win-win-win for members associates
• Demonstrates based behaviors such as initiative accountability and value
• Performs skills necessary to create a high-quality customer experience as reflected through acceptable C-Sat scores quality monitors and member feedback
• Performs other duties as assigned.
Qualifications
• A High School or GED Required---or equivalent work experience Required
• 6 months of experience in call center or customer service (healthcare)
• Preferred experience from managed care with experience with Medicare Enrollment/Pharmacy
Additional Information
Shift Schedule:
Flexible on shifting schedule (must be able to work ANY shift between 7am and 8pm and on the weekends)
Advantages of this Opportunity:
- Competitive salary, negotiable based on relevant experience
- Benefits offered, Medical, Dental, and Vision
- Fun and positive work environment
Interested in being considered?
- Please reach out to Maria Ana Viar at (321) 445-8005.
- Apply now for immediate consideration. We are looking to fill this position immediately!
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