DME Customer Service Representative

Company Description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

• They will take customer calls, questions, orders, have to verify insurance as well as handle all orders coming in thru the fax

• COMPANY OVERVIEW: Respiratory Therapy/DME Company that was established in 1991 and are regional providers for Medicare, Medicare and most Private Insurance plans
• For over 20 years, Respitec has been serving the home medical needs of Central Florida patients. With three offices in Longwood, Kissimmee and Lecanto-Inverness, we are positioned to conveniently serve you
• We are one of the largest independent providers in Central Florida. We are big enough to provide a vast range of products and services, but being locally owned and operated has allowed us to offer personal care to our patients

Qualifications

• At least one year of DME CSR experience

• at least 4-5 years overall Csr experince (however the more seasoned the better)

• at least 1.5-two years of insurance verification 

• experience in reordering supplies, insurance questions, troubleshooting

• High call volume, roughly 500 calls split between 4 people (must have handled at least 75 calls per day in the past)

• Also will handle the orders coming thru fax, processing them etc.

• Computer literate

• Clear, articulate

• Muti-tasker

• Critical thinker

• Empathetic

Additional Information

Hours for this Position:

M-F 8:30-5 or 9-5:30p/ 

Advantages of this Opportunity: 

• Competitive salary $13 - $15 per hr. 

• Excellent Medical benefits Offered, Medical, Dental, Vision, 401k, and PTO 

• Growth potential 

• Fun and positive work environment