Patient Representative

Company Description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

This position is responsible for creating the first impression of Fairview’s services to patients, families, and other external customers by providing superior service with their interactions.  (i.e. Create a welcoming atmosphere to all clinic guests).   To ensure high quality care,  and as a member of the care team, the patient representative supports quality patient- and family-centered care principles through performing a variety of high level functions within a care team to support the needs of the healthcare team and patients/families.  The patient representative will continually look for opportunities to improve processes and workflow.

• Provide superior customer service, in person and on the phone to all customers
• Greet patients in a respectful manner 
• Effectively work with medical staff, nursing, ancillary departments, and other external sources to ensure patient’s needs are met.
• Direct patient to waiting room after registration and notifies patient care staff of arrival. 
• Responsible for taking care of callers needs promptly and effectively.
• Transfer calls to appropriate locations as needed
• Schedule and maintains patient appointments.
• Performs appropriate scheduling and registration functions, via computer system, including entry of demographic, insurance, referring physician data, and exam information
• Ensure appropriate information is gathered and verified to ensure a smooth transaction as a patient prepares for their visit including demographic info, insurance, account maintenance, co-pay and balance information

Qualifications

• Epic/EMR Scheduling experience preferred 
• Computer Savvy
• Excellent customer service skills
• basic knowledge of medical terminology
• 1 years of experience working in a relevant healthcare environment
• Polished and professional candidate 
• Knowledge with different medical insurances (ex, medical, medicare, private)

Additional Information

Interested in being Considered?

If you are interested in applying to this position, please click Apply.