Help Desk Technician

Company Description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

Are you an experienced Technology Service Desk professional looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered “yes" to any of these questions – this is the position for you!

Daily Responsibilities:  

• Primary responsibility is assisting users over the telephone, through email, online chat and/or at desk side in a prompt, professional and courteous manner.

• Secondary responsibility is assisting users with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.

• Skilled in communication under potentially adverse situations with a focus on customer service and satisfaction.

• Responsible for obtaining information to diagnose a problem, and simultaneously create, assign and document issues into the Hospital Service Desk tracking system.

• Demonstrates competence in prioritizing user issues and resolving within Hospital defined Service Level Agreements (SLAs).

Qualifications

• 1 – 2 years of experience from a tech support setting or a Associates degree in Computer Systems related degree

• Microsoft Certified Windows 7, Configuring (70-680)

• Experience in a Call Center or Service Desk Environment- Required

• High School Diploma

Additional Information

Are you an experienced Medical Office Admin looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career In Office Admin by joining a rapidly growing company? If you answered “yes" to any of these questions – this is the Medical Office Admin position for you!

If you are interested, reach out to me at 407-434-0381.

The greatest compliment to our business is a referral.If you know of someone looking for a new opportunity, please pass along my contact information!