Service Navigator

Company Description

What You’ll Do 

As a Service Navigator, you will be responsible for guiding individuals with developmental disabilities, and their families, through a new California Policy called Self Determination. You will lead people through a person-centered planning process, develop person-centered plans, guide them through a budgeting process, and advocate for them with Regional Centers. In addition, you will assist customers with finding tailored support services, community supports, activities, and direct support staff. 

What We’re Looking For

You’re a fit for this role if you are a superstar customer experience professional who is passionate about NeuroNav’s clients and mission. You’ve spent your career or studies learning how to best help and serve others. We think the right fit is more important than direct experience. We’re looking for a candidate who is non-judgmental, patient, flexible, a good listener, and a team player. This is a challenging and rewarding position and experience with individuals with developmental disabilities is a must. 

Job Description

Required 

• Experience with the Developmental Disability Community (professional experience preferred)
• Experience managing multiple customer relationships at once
• History of time management and delivering high-quality work under pressure
• Ability to work collaboratively with customers and co-workers
• Passion and excitement for NeuroNav’s mission
• Patient, non-judgmental, and genuine
• Track record of working well with diverse, multi-functional teams
• Excellent written and verbal communication skills
• Experience with Microsoft Office & Google Suite
• Bachelor’s Degree or equivalent work experience
• Must have reliable high-speed internet connection, and a private work environment to protect client confidentiality

Preferred Experience

• Experience and/or training in one (or more) of the following areas preferred:
  • Self Determination Policy in California
  • Advocacy within the Traditional System
  • Person-Centered Thinking, Planning, and/or Practices
• Experience developing PCPs and/or IEP/ITP/IPPs
• Multi-lingual (Spanish preferred)
• Master of Social Work
   

Qualifications

• Experience with the Developmental Disability Community (professional experience preferred)
• Experience managing multiple customer relationships at once
• History of time management and delivering high-quality work under pressure
• Ability to work collaboratively with customers and co-workers
• Passion and excitement for NeuroNav’s mission
• Patient, non-judgmental, and genuine
• Track record of working well with diverse, multi-functional teams
• Excellent written and verbal communication skills
• Experience and/or training in one (or more) of the following areas:
  • Self Determination Policy in California
  • Advocacy within the Traditional System
  • Person-Centered Thinking, Planning, and/or Practices
• Experience developing PCPs and/or IEP/ITP/IPPs
• Experience with Microsoft Office & Google Suite
• Bachelor’s Degree or equivalent work experience
• Licensed Clinical Social Worker (preferred)
• Multi-lingual (Spanish preferred)
• Must have computer, reliable high-speed internet connection, and a quiet work environment

We are a neurodiverse and racially diverse team. We believe in creating opportunities for all and encourage neurodiverse and racially diverse applications. 

Additional Information

This is a full-time position

Compensation: Competitive salary plus paid time off, a stipend for health, vision, and dental insurance, 401k, life insurance, and the ability to work from home

The work schedule for this position is generally Monday through Friday 9 am to 5 pm (PST) with occasional work on evenings and weekends.

Candidates must successfully complete a background check. A Confidentiality Agreement and Intellectual Property Agreement must be signed upon offer. 

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