Service Engineer

stratostaffealimited
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🌍 Remote📍 Nairobi📍 Nairobi County📍 Nairobi, Nairobi County, Kenya📍 keFull time

About this role

Company Description

Our client, a world leader in the manufacture and sale of HVAC systems and products seeks to on board a Service Engineer. The role holder will supervise maintenance programs, trouble shoot and provide general and specific service to clients.

Job Description

Key Responsibilities:

1. Support the development of aftermarket business across different regions in Africa territory

2.  Attend to complaints raised by customer/dealers, fault findings & rectification

3.  Understand & resolve issues related to installation & operation of Chillers, package, ducted split & HVAC systems.

4.  Carry out preventive, corrective & breakdown maintenance of HVAC equipment & systems.

5. Ensure appropriate selection of replacement parts, raising spares & consumables requisition as per company procedures for repair & maintenance work.

6. Maintain & update customer database, service reports and equipment history periodically.

7. Provide technical support and troubleshooting services

8. Conduct product service training program for service engineers & technicians from distributors.

9. Advise customers on repairs including cost estimates and make recommendations for preventive maintenance.

10. Quote and execute the service jobs.

11. Respond to emergency situations during or after hours for the purpose of resolving immediate safety concerns.

12. Assist customers to start up and commission supplied equipment.

13. Provide customers with telephone/email support to start up or trouble shoot and rectify faults.

Qualifications

  • A Diploma in Electrical or Mechanical Engineering, preferable the Refrigeration and Air conditioning stream with at least 5 years of experience.
  • HVAC background with experience in field troubleshooting/customer relation management.
  • Good understanding of measuring & testing instruments & their application.
  • Demonstrated understanding of blueprints, drawings, and diagrams while troubleshooting.

Additional Information

Key Competencies & Attributes

  • Strong Interfacing customer skills
  • Ability to prioritize tasks effectively & time management skills
  • Excellent communication skills
  • Excellent analytical and problem-solving skills.

Frequently Asked Questions

Is the salary disclosed for the Service Engineer position at stratostaffealimited?
The salary for this Service Engineer role at stratostaffealimited is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Service Engineer job at stratostaffealimited remote?
Yes, this Service Engineer position at stratostaffealimited is remote, with team members based in Nairobi, Nairobi County, Nairobi, Nairobi County, Kenya, ke. You can work from home or anywhere in the supported regions.
Is the Service Engineer role at stratostaffealimited full-time or part-time?
This is listed as a Full time position. It is posted as a Service Engineer role at stratostaffealimited.
How do I apply for the Service Engineer position at stratostaffealimited?
Click the "Apply Now" button on this page. You will be redirected to stratostaffealimited's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Service Engineer job at stratostaffealimited posted?
This Service Engineer position at stratostaffealimited was posted on Jun 13, 2022. Apply as soon as possible — early applications are often reviewed first.
Service Engineer
stratostaffealimited
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