Technical Support Agent

Company Description

We harness ISP technology in a way that delivers both speed and reliability – consistently. As an Internet Services Provider licensed by ITPC MOC (Ministry of Communication) that has operated since 2009 we’ve built up a reputation that today, proudly proceeds us – boasting a growing client base of businesses whose existence relies upon the service that we provide

Job Description

• Provide rapid response to queries from customers pertaining to technical/ configuration questions.
• Use efficient analytical skills, access our internal database and teamwork to develop technical solutions related to technical issues.
• Provide prompt and accurate feedback to customers providing updates on the progress of the case.
• Ensure proper recording and closure of all tickets.
• Prepare accurate and timely reports.
• Liaise with NOC teams to resolve customer issues.
• Ensure that each support case owned is handled as per our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling SLAs.

Qualifications

•  B.Sc. in (Network Engineering, Software Engineering, Telecommunications Engineering)
•  Excellent in English (reading and writing)
•  Good command of Microsoft Office (Excel, Word, PowerPoint, and Outlook) Excellent communications skills
• Excellent problem-solving skills

Additional Information

We would like to inform you that we would contact you within 30 days if your CV matched to job requirements.