ServiceNow Solution Architect

ABOUT DYSRUPIT

DysrupIT is a leading global-based cloud services company. We support clients across the globe in their adoption of the cloud and their transformation to as-a-Service business models. DysrupIT is dedicated to making a positive impact in the communities it serves.

COMPANY CULTURE

We are constantly looking for talented people to join our team. We offer a unique and extraordinary career experience to motivate and inspire talents like you to make a difference in our customers, clients, and the entire organization. At DysrupIT, you’ll join a team of dedicated and brilliant professionals who share the same goal of pursuing integrity and excellence. We are committed to promoting a culture where employees are valued and respected. We invest in our employees and make sure that they will have the right training to secure their growth and advancement towards their career aspirations.

JOB SUMMARY

We are seeking a skilled IT Solution Architect to join our Monitoring and Event Management Design Team. In this role, you will design and implement enterprise monitoring and observability solutions, collaborating with design leads and stakeholders to deliver scalable, innovative solutions across a wide range of technologies.

JOB RESPONSIBILITIES

• Lead the design and implementation of enterprise monitoring, observability, and event management solutions.
• Collaborate with MEMD design leads across various domains including Event Management, Function Apps, Azure Monitor, App Dynamics, Grafana, ThousandEyes, and more.
• Develop and sustain observability and monitoring standards aligned with enterprise architecture.
• Design monitoring services for applications across SAAS, IAAS, and PAAS platforms.
• Engage with business units to gather requirements and deliver cost-effective monitoring solutions.
• Perform day-to-day design activities and plan for software and automation upgrades.
• Drive innovation through proof-of-concept initiatives and automation strategies.

TECHNOLOGIES AND TOOLS

• SRE Practices: Observability and Monitoring
• ServiceNow ITOM Event Management (including AIOps and alert integration)
• JavaScript, Python, PowerShell
• Azure Fundamentals, Azure Monitor, Azure DataLake, Azure Fabric

• API Integration, Ansible
• .NET and C# Programming
• DevOps and Automation Tools
• Grafana, Prometheus, App Dynamics, ThousandEyes, Riverbed, Nobl9

REQUIRED QUALIFICATIONS

• Bachelor’s degree in IT, Computer Science, Engineering, or related field.
• 5+ years of experience in IT monitoring or related technical roles.
• Strong knowledge in Azure Log Analytics, KQL, Telemetry, APM, Ansible, PowerShell, and Automation.
• Proven ability to analyze and resolve complex application and infrastructure issues.
• Excellent communication and teamwork skills.

PREFERRED QUALIFICATIONS

• Extensive experience in alert integration into ServiceNow ITOM 
• 3+ years of experience in an IT architecture role with deep understanding of monitoring and application performance management.
• Experience with Azure services.
• Experience in DevOps and programming languages: Python, PowerShell, C#, JavaScript, SQL.
• Knowledge of proactive monitoring using Azure services, telemetry, and synthetic transactions.
• Understanding of network architecture and security: WAN/LAN, TCP/IP, PKI.
• Familiarity with ITSM processes and tools (e.g., ServiceNow) and compliance processes.
• AIOps vision and awareness.

CRITICAL SELECTION CRITERIA

• Communication and Teamwork: Ability to collaborate with technical and business staff and communicate complex IT concepts effectively.
• Technical Knowledge: Strong expertise in multiple IT domains; ability to understand requirements from Product Owners and architects to design enterprise monitoring and observability solutions.
• Analytical Thinking: Capability to analyze problems, develop creative solutions, and assess risks and benefits.

WHAT WE OFFER

• Competitive compensation package commensurate with experience.
• Government-mandated benefits plus supplemental HMO coverage.
• Collaborative and professional work environment.
• Career growth opportunities within a growing finance organization.
• Hybrid/Remote work arrangement (where applicable).