Desktop Support Technician

ustechsolutions2
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📍 CA📍 San Mateo📍 San Mateo, CA, United States📍 usContract

About this role

Company Description

US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit our website www.ustechsolutions.com.

We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, sets the correct expectation and thus becomes an accelerator in the mutual growth of the individual and the organization as well.

Keeping the same intent in mind, we would like you to consider the job opening with US Tech Solutions that fits your expertise and skillset.

Job Description

· Responsibilities

·

· Provide exceptional service to Mac and PC users achieving service level objectives for responding to and resolving requests

· Install and configure Mac and PC hardware, software and peripherals

· Install and configure telephony devices such as phones and video conferencing equipment

· Complete Mac and PC hardware maintenance and basic repairs

· Resolve Mac and PC hardware and software problems

· Troubleshoot user accounts in the GoPro portfolio of applications

· Initiate improvements to raise the quality and efficiency of service to end users

· Assist with documenting processes and procedures

· Escalate issues to the next level of support when necessary

· Relay root cause findings to other IT members when appropriate

· Assist with special projects

Qualifications

· Requirements:

·

· 5+ years of related work experience

· Excellent oral and written communication skills

· Expert in supporting Windows, OSX, iOS and Android in an enterprise environment.

· Experience supporting Microsoft Office suite / MS Exchange accounts

· Hands on experience with an enterprise-level ticketing system

· Understanding of networking topologies and protocols

· Ability to manage and prioritize tasks

· Self-directed, able to work with minimal supervision

· Able to lift 30+ lbs.

· Available for on-call support

Preferences

· MCSE or similar education

· Apple certification

· Experience with video conferencing and/or AV systems

· Deep knowledge of one or more operating systems

· Experience with HDD encryption

· Experience with SSO (Okta preferred)

Additional Information

Thanks & Regards,

Kushal kumar

201-932-1539


Frequently Asked Questions

Is the salary disclosed for the Desktop Support Technician position at ustechsolutions2?
The salary for this Desktop Support Technician role at ustechsolutions2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Desktop Support Technician position at ustechsolutions2 located?
This Desktop Support Technician role at ustechsolutions2 is based in CA, San Mateo, San Mateo, CA, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Desktop Support Technician role at ustechsolutions2 full-time or part-time?
This is listed as a Contract position. It is posted as a Desktop Support Technician role at ustechsolutions2.
How do I apply for the Desktop Support Technician position at ustechsolutions2?
Click the "Apply Now" button on this page. You will be redirected to ustechsolutions2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Desktop Support Technician job at ustechsolutions2 posted?
This Desktop Support Technician position at ustechsolutions2 was posted on Aug 18, 2016. Apply as soon as possible — early applications are often reviewed first.
Desktop Support Technician
ustechsolutions2
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