Genesys/IVR Developer

ustechsolutions2
Apply Now ↗
📍 Berkeley Heights📍 Berkeley Heights, NJ, United States📍 NJ📍 usContract

About this role

Company Description

US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit our website www.ustechsolutions.com.

We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, sets the correct expectation and thus becomes an accelerator in the mutual growth of the individual and the organization as well.

Keeping the same intent in mind, we would like you to consider the job opening with US Tech Solutions that fits your expertise and skillset.

Job Description


1.    8+ years of intensive experience in call center applications specifically CTI, IVR, call routing and integration with ACD and dialer systems
2.    Must have Call Center experience and understand overall Call Center concepts
3.    Strong experience in Genesys Voice portal (GVP), Genesys Framework, Genesys SIP Server, Genesys Stream Manager, and Genesys Agent Desktop (GAD).
4.    Strong experience on analysis of SIP messages and T-lib events. Expertise in Genesys clients likes CME, SCI, GA, OCM and IRD.
5.    Expertise in Trouble shooting the issues by analyzing the Logs.
6.    Experience with installation and configuration of various Genesys framework components.
7.    Have in-depth knowledge and working experience in Voice networks and the various elements (switching, signaling, intelligence network, messaging, directory, notification, etc.).


Qualifications

.    Strong experience in TDM/VoIP routing protocols call processing (SS7, ISDN, SIP)
9.    Exposure to Call Routing/Strategy Capabilities, CTI, and T-Server operations.
10.    Experience with implementing complex solutions involving Web Services, SOA, VXML and Voice Objects.
11.    Working knowledge of Avaya CMS for trunk group reporting, vectors for call delivery and integration with Genesys.
12.    Huge plus if has a strong experience on integrating Genesys with PegaCTI link server
13.    Experience with Nuance speech engines (ASR/TTS) and tools with an emphasis on Nuance OSR, Recognizer v9, RealSpeak 4.x, and Speechify
14.    Able to be an active participant in design and communicate design approach.
15.    Should possess current Genesys certifications. Certified System Consultant for Genesys SIP Server, Certified System Consultant for Genesys Voice Platform 8.1.

Additional Information

Regards,

Kushal kumar

Contact: +1 (201)932-1539

Frequently Asked Questions

Is the salary disclosed for the Genesys/IVR Developer position at ustechsolutions2?
The salary for this Genesys/IVR Developer role at ustechsolutions2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Genesys/IVR Developer position at ustechsolutions2 located?
This Genesys/IVR Developer role at ustechsolutions2 is based in Berkeley Heights, Berkeley Heights, NJ, United States, NJ, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Genesys/IVR Developer role at ustechsolutions2 full-time or part-time?
This is listed as a Contract position. It is posted as a Genesys/IVR Developer role at ustechsolutions2.
How do I apply for the Genesys/IVR Developer position at ustechsolutions2?
Click the "Apply Now" button on this page. You will be redirected to ustechsolutions2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Genesys/IVR Developer job at ustechsolutions2 posted?
This Genesys/IVR Developer position at ustechsolutions2 was posted on Nov 19, 2015. Apply as soon as possible — early applications are often reviewed first.
Genesys/IVR Developer
ustechsolutions2
Apply for this role ↗

You'll be redirected to ustechsolutions2's official application page on SmartRecruiters.