Customer Success Analytics & Activation Director (LatAm)
nielseniq
Full time
Customer Success Executive
About this role
Company Description
Job Description
A Customer Success Executive builds relationship with new and existing customers, and assists them with their queries. This involves adopting and retaining Savor of Life customers by providing the best quality service.
Responsibilities
* Provide quality customer service to clients over phone call or Whatsapp to attend to their enquiries efficiently.
* Answer customers queries
* Actively follow up with customers daily to ask for feedback on their food experience.
* Compile all the feedbacks in Excel sheet based on respective category.
* Actively share customer feedback to internal department to improve the customer experience.
Qualifications
* Experience within customer service industry would serve as an advantage.
* Customer-oriented with good people skills; you will interact with a diverse group of clients.
* Highly competent in MS Excel.
* English proficiency is a must. Excellent written and verbal communication. Proficient in Chinese is an advantage.
* Able to work independently and efficiently without supervision.
* University students / fresh graduates are welcome to apply.
Additional Information
Benefits
* EPF, Socso and standardised company leaves are covered.
* Staff discount for Savor of Life meals.
* Steep learning growth opportunity.
Best,
Astynnia @ Savor of Life
Website: https://www.savoroflife.com/
Frequently Asked Questions
Is the salary disclosed for the Customer Success Executive position at savoroflife?
The salary for this Customer Success Executive role at savoroflife is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Executive position at savoroflife located?
This Customer Success Executive role at savoroflife is based in Federal Territory of Kuala Lumpur, Kuala Lumpur, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, my. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Executive role at savoroflife full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Success Executive role at savoroflife.
How do I apply for the Customer Success Executive position at savoroflife?
Click the "Apply Now" button on this page. You will be redirected to savoroflife's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Success Executive job at savoroflife posted?
This Customer Success Executive position at savoroflife was posted on Jun 14, 2022. Apply as soon as possible — early applications are often reviewed first.
Customer Success Executive
savoroflife
You'll be redirected to savoroflife's official application page on SmartRecruiters.