Mailroom Operations Associate - Cypress, CA

Mailroom Operations Associate – Cypress, CA

Start Your Career in Healthcare with Imagenet! 

Location: Cypress, CA
Job Type: Full-time 
Schedule: Monday to Friday, Day Shift (7:00 AM – 3:30 PM or 7:30 AM – 4:00 PM) 
Pay: up to $18.25/hour

Role Summary 
We are seeking a detail-oriented and dependable Mailroom Operations Associate to support daily mailroom and document processing operations. This role is responsible for sorting, opening, organizing, preparing, and processing incoming and outgoing mail and documents with accuracy and efficiency. 

The ideal candidate is organized, hands-on, and comfortable working in a fast-paced production environment that 
requires accuracy, consistency, and timely completion of tasks. 

Key Responsibilities

Mail Sorting and Document Preparation

• Open, sort, organize, and prepare incoming mail and documents for processing
•  Ensure accurate identification, categorization, and routing of mail items
• Prepare documents for scanning, imaging, and document management processes
• Support outgoing mail preparation, including packaging, labeling, and postage
•  Research mail and document details as needed to ensure proper handling

Scanning and Equipment Use 

• Operate scanners, copiers, mail openers, labeling equipment, and other mailroom tools
• Set up equipment, load materials, clear jams, and resolve basic equipment issues
• Ensure documents are prepared and processed according to workflow and quality standards
• Maintain proper handling of sensitive or time-sensitive documents 

Operational Support

• Perform data entry and maintain accurate records
• Coordinate with internal teams to support timely and accurate mail and document flow
• Help maintain an organized, safe, and efficient work area
• Follow company procedures for mail handling, document processing, and quality control
• Perform other duties as assigned 

Qualifications

• High school diploma or GED required
• At least 1 year of experience in mailroom, clerical, office support, document processing, or related work
• Experience with mail sorting, document prep, scanning, imaging, or shipping/receiving is preferred
• Strong attention to detail and accuracy
• Good organizational and time management skills
• Basic data entry skills
• Good verbal and written communication skills
• Ability to work independently and as part of a team
• Reliable attendance and punctuality
• Ability to stand for extended periods
• Ability to lift and carry up to 50 lbs 

Core Competencies

• Mail Sorting and Document Preparation
• Attention to Detail and Accuracy
• Scanning and Equipment Operation
• Time Management and Productivity
• Teamwork and Communication

Physical Requirements

• Ability to stand, walk, bend, and lift throughout the shift
• Ability to lift up to 30–50 pounds (e.g., banker’s boxes)

What We Offer

• Paid training
• Medical, Dental, Vision, and Life Insurance
• Health Savings Account (HSA)
• 401(k) retirement plan
• Paid Time Off (PTO)
• Career growth opportunities and internal promotion  

Ready to join our growing team? We’d love to learn more about you!  Click ‘Apply Now’ to get started and tell us why you’d be a great fit for Imagenet. 

COMPANY OVERVIEW

Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. Imagenet provides claims processing services, including digital transformation, claims adjudication and member and provider engagement services, acting as a mission-critical partner to these plans in enhancing engagement and satisfaction with plans’ members and providers.  

The company currently serves over 70 health plans, acting as a mission-critical partner to these plans in enhancing overall care, engagement and satisfaction with plans’ members and providers.The company processes millions of claims and multiples of related structured and unstructured data elements within these claims annually.  The 
company has also developed an innovative workflow technology platform, JetStreamTM, to help with traceability, governance and automation of claims operations for its clients.

Imagenet is headquartered in Tampa, operates 10 regional offices throughout the U.S. and has a wholly owned global delivery center in the Philippines.