MNG LOTTERY AGENT MANAGER

Company Description

Kredita Lottery Limited (MNG LOTTERY) is a company that is centered on entertainment and gaming in Nigeria. As a company, we were incorporated under the Companies and Allied Matters Act 1990 with RC 1630361. Our core is building a software system in the gaming industry, our emergence is to redefine the gaming subsector bringing innovative and creative gaming mechanics with interests in real estate and hospitality, in Nigeria. We are a private company with the foresight to delivering quality services to our esteemed customers and business partners. 

Job Description

Kredita Lottery Limited (MNG LOTTERY)  is looking to hire an experienced and passionate operations professional as her mng lottery-agents Manager who will be responsible for state operations, engagement/ monitoring, and retention at a consistently high level.
As our Partner-Agent Manager, you will be charged with agent-partner-related tasks, operational and performance activities which include but not limited to monitoring agent-partners, their downlines, recruiting new partners, agent productivity/satisfaction within your focus Region.

Qualifications

About you

• 18 to 29 years of age

• SSCE, OND, HND, Bachelor's degree or equivalent work experience,

• 1+ years of experience in Sales or Agent Operations.

• Proven track record of communication & analytical skills;

• Experience in managing a large number of people and teams;

• Proficiency with Microsoft Office Suite

• Ability to communicate feedback;

• Good organizational skills, knowledgeable in goal-setting practices;

• Examples of data visualization abilities and understanding of support metrics;

• Perception of basic business metrics and how support impacts those;

• Problem-solving capabilities to create meaningful strategies to improve agent and team quality.

Additional Information

You will be responsible for;

• Assisting in the sourcing, screening & interviewing candidates within their team, to ensure only strong candidates are on-boarded and engaged.

• Support the training of mng lottery-agents to properly adopt product/process knowledge.

• Engaging staff, implementing, and managing onboarding plans.

• Ensure mng lottery-agents satisfaction (Issue resolution)

• Ensure mng lottery-agents downline are branded

• Commission Policy documentation/implementation

• Culture alignment

• Promoting competition amongst the mng lottery-agents

• Agent Performance monitoring and management

• mng lottery-agents commission/incentive management

• Acquire mng lottery-agents in the responsible zone

• Agent count vs Active (Redundancy).