Operations Analyst
About this role
Company Description
NT Concepts focuses on geospatial, data analytics, software, and cybersecurity solutions to advance our clients' mission success. We create a synergy of business strategy, technology, and design expertise to deliver powerful, intuitive solutions. Innovation, thoughtful planning, comprehensive solution integration, creativity, and outstanding customer relations are our keys to success on every project.
Job Description
Operations Analyst (DC) - VA-540-004-029
NT Concepts is seeking an Operations Analyst to join our team in a Washington, DC, metro accessible office location. The Operations Analyst is responsible for executing a variety of support tasks for the Enterprise Data Warehouse (EDW) Operations and Maintenance (O&M) team. Support tasks include providing help desk support for the EDW, writing documentation and other end user communications, and tracking key metrics. This position will also support analysis of data loading issues and assist in the resolution of identified issues.
Duties to include the following:
· Address EDW technical issues originating from Help Desk tickets, interface with internal teams as required and communicate the resolution back to the end user.
· Maintain and update documentation related to EDW operation and support.
· Track and organize system usage metrics via Excel and the Business Objects Administration tool.
· Develop a working knowledge of the EDW data loading processes.
· Assist with production application execution and administration.
· Carry out EDW product marketing activities; such as writing articles and developing documents related to EDW functionalities and the end user community.
· Devise solutions for solving basic customer problems.
· Work extensively with end users and assist with training.
· Strive to improve technical expertise through the identification of new processes and technical alternatives to resolve problems and/or make general system improvements.
· Utilize Business Objects to create, manage and view reports.
· Perform daily monitoring activities of production systems.
Qualifications
Education and Experience Requirements:
· Bachelor’s degree in Computer Science or related discipline
· A minimum of two (2) years of relevant experience in help desk support
· Clear and effective business / technical communication skills (oral and written)
· Position requires knowledge of SQL, UNIX and a scripting language
· The ability to work in a complex multi-faceted environment is required
· Due to contract requirements and the nature of the work, US Citizenship is required
· Position is contingent upon satisfactory results from a pre-employment background check.
NT Concepts focuses on geospatial, data analytics, software, and cyber-security solutions to advance our clients' mission success. We create a synergy of business strategy, technology, and design expertise to deliver powerful, intuitive solutions. Innovation, thoughtful planning, comprehensivesolution integration, creativity, and outstanding customer relations are our keys to success on every project.
Additional Information
We're only as good as the people who work here. That's why it's so important to us to foster an atmosphere that combines both hard work and play. We also strive to provide the tools and training to support continuing professional development- Like on- and off-site training and mentoring programs and outstanding Medical/Dental/Life Benefits.
EOE/M/F/D/V
All your information will be kept confidential according to EEO guidelines.
Frequently Asked Questions
Is the salary disclosed for the Operations Analyst position at ntconcepts?
The salary for this Operations Analyst role at ntconcepts is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Operations Analyst position at ntconcepts located?
This Operations Analyst role at ntconcepts is based in DC, Washington, Washington, DC, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Operations Analyst role at ntconcepts full-time or part-time?
This is listed as a Full time position. It is posted as a Operations Analyst role at ntconcepts.
How do I apply for the Operations Analyst position at ntconcepts?
Click the "Apply Now" button on this page. You will be redirected to ntconcepts's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Operations Analyst job at ntconcepts posted?
This Operations Analyst position at ntconcepts was posted on Jan 19, 2014. Apply as soon as possible — early applications are often reviewed first.
Operations Analyst
ntconcepts
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