Collection Officer

tbsservices· Office Services
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📍 Auckland📍 Auckland, Auckland, New Zealand📍 nzFull time

About this role

Company Description

Our Client is a New Zealand owned and operated company managed by team with over 50 years combined experience in the building industry based 8 Kms from Howick/Botany

A fast-moving business, who want to use the people-powered model to be simple and fair.

Job Description

The new Collections Officer will provide collections and administrative support to the management team, assisting with the earliest stages of the arrears process to maximize the recovery of arrears.

Responsibilities

  • Making outbound calls daily to discuss repayment of the borrower’s outstanding arrears
  • Receiving inbound calls regarding account queries, handling disputes, taking payments and setting arrangements
  • Responding to customer and third party emails
  • Administrative work - for example dealing with correspondence from debt management companies and borrowers
  • Setting arrangements based on offers relating to borrowers' financial difficulties

Qualifications

Skills required

  • Previous experience working in a customer service environment
  • Excellent oral and written communication skills
  • Excellent negotiation skills
  • Punctual and flexible to adapt to changing environments based on role requirements
  • Confident using Microsoft Office such as Outlook, Excel and Word
  • Previous collections/debt recovery experience desirable
  • Telephone/call centre experience desirable
  • Accounting skill will be a bonus

Additional Information

Personal characteristics required

  • Friendly
  • Empathetic
  • Understanding
  • Excellent team player

The salary will be based on experience and job fit. We promise a professional and friendly understanding working environment .

  • Its a permanent role with the ability to work  flexible hours 

Want to be appreciated and valued for your expertise, excellent phone manner and great personality? Want to spend your day in a lively, innovative office with a great team?

Frequently Asked Questions

Is the salary disclosed for the Collection Officer position at tbsservices?
The salary for this Collection Officer role at tbsservices is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Collection Officer position at tbsservices located?
This Collection Officer role at tbsservices is based in Auckland, Auckland, Auckland, New Zealand, nz. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Collection Officer role at tbsservices full-time or part-time?
This is listed as a Full time position. It is posted as a Collection Officer role in the Office Services department at tbsservices.
Which team or department does the Collection Officer at tbsservices belong to?
This Collection Officer position is part of the Office Services department at tbsservices. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Collection Officer position at tbsservices?
Click the "Apply Now" button on this page. You will be redirected to tbsservices's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Collection Officer job at tbsservices posted?
This Collection Officer position at tbsservices was posted on Oct 23, 2015. Apply as soon as possible — early applications are often reviewed first.
Collection Officer
tbsservices
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