Field Operations Manager

Company Description

Bridj is your everyday transportation system that adapts in real-time to where you live, work, and play. Powered by data, we use a network of express shuttles that offer efficient and flexible trips that are as dynamic as the city you call home. We’re revolutionizing mass transit by connecting travelers directly with their destinations. We’re live in Boston and Washington, D.C. so far, bringing joy to hundreds of people’s commutes each day. And we’re just getting started.

www.bridj.com

https://vimeo.com/115863899

Job Description

The Field Operation Manager will play the critical role of developing, training and monitoring drivers, while enhancing strategic operational plans. Work on a team of like-minded, fast-paced innovators while overseeing all aspects of field operations to ensure that daily operational needs of the company are effectively and efficiently met. Bridj strives to create the best transportation experience for our passengers and this position will work to guarantee that experience by working behind the scenes and making sure everything runs as planned. 

Responsibilities: 

• Build and lead a team of drivers and contracted staff; monitor daily performance and ensure safe, reliable, and efficient service
• Manage a back-up driver plan; be able/prepared to drive if necessary 
• Ensure proper cleanliness and maintenance of vehicle fleet 
• Develop an effective reporting plan to ensure productive operations
• Regularly evaluate operations and design strategies that improve service
• Budget the financial elements of our field operations team; ensure that contractual obligations are met
• Innovate by assisting in developing and implementing creative operations solutions

Qualifications

Skills: 

• Bachelor’s degree preferred (but not required) and at least 3 years full-time management experience, preferably in operations or transportation.
• Exceptional written and oral communication skills; strong attention to detail and a broad understanding of our mission. 
• Ability to work under pressure and under time requirements with experience thinking on your feet. Creative solving problem ability. Initiative to pinpoint problem areas and fix them.
• Demonstrated success as a supervisor, preferably in a transportation environment. 
• Hard-working mindset. Willingness and reliability to work beyond scheduled hours to get the job done. 

Additional Information

We move quickly, and expect that you will too. You’ll get a Macbook and peripherals of your choice, and we’ll expect you to be up and running in a couple of days, contributing to our production systems and changing transit forever.