Operation / Claim Specialist

Company Description

Faydety is a business born to address the lack of information and ambiguity in the financial services market and the inefficient processes.

Job Description

You will be joining a team of motivated and knowledgeable individuals who work to provide excellent service to our clients. serves as a customer service representative for the claim department by promptly and professionally addressing external and internal customer questions, inquiries, and concerns.

Requirements:

•  Ensures all assigned claims are promptly and properly documented, reserved, and processed.
• Communicate with insurance companies on claim-specific requests for information and potential coverage issues.
• Go step by step with the clients while filling their claim form and collecting required documents while answering all claim status and payment questions.
•   Reports claims to insurance companies at the proper time.
• Maintains accurate records.
• Maintain an informational reporting structure and generate periodical reports.
• Meets the expectations and requirements of internal and external customers.
• Responsible for creating and maintaining open and trusting working relationships with insureds.
• Whatever is needed in daily operations.

Additional tasks when needed:

• Preparing the renewal sheets, following up on the payment, and the settlement of the payment.
•  Prepare and issue all the required documents related to the renewals and the policies transactions in addition to any other correspondences with the clients through what’s app, texts, and emails
• Monitor the transactions performed on the dashboard.
• Call the leads to close insurance deals.

Qualifications

• Bachelor's Degree.

 • 1-2 years of experience as an operations specialist.

 • customer service certificate 

• Effectively using written and oral communication skills to correspond with colleagues and external parties 

•Problem-Solving Skills.

 • Intermediate English Level. 

• Excellent Using Microsoft Office and business mail. 

•Can work in a team as well as working individually.

 •Results oriented.

Additional Information