Customer Service Representative

Company Description

Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.

Not only are we committed to meeting and exceeding our customer’s needs, but also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 40 offices across the globe with a presence in seven countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations.

For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit www.collabera.com to learn more about our latest job openings.

Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.

Job Description

Position: Consumer Services Specialist (7082318)

Duration: 6 Months of contract

Pay rate: $13.62/ hour

Location: Mason, OH 45040

Group Interview: Wednesday 8/2/2017

Start Date: Monday 8/7/2017

GENERAL FUNCTION:

The Consumer Services provides telephone and email support of Client’s Retail's North American Contact Center (NACC).

DUTIES & RESPONSIBILITIES:

· Communicating effectively and professionally with customer via phone, email and potentially live chat.

· Investigating and answering customer inquiries regarding orders, returns, shipments, products and overall customer service.

· Explaining pricing and insurance benefits

· Placing outbound telephone calls or composing outbound emails to follow-up with customers who have issues or concerns.

· Using up-sell and cross-sell techniques to maximize revenue

· Partnering with doctors to ensure prescriptions are valid

· Scheduling eye exams for patients of doctors next to Lenscrafters, Pearle Vision, Sears Optical and Target Optical.

Qualifications

MINIMUM REQUIREMENTS:

· Must have an open/flexible availability to adapt to a floating work schedule

· Must exhibit excellent customer care, phone, communication and writing skills

· Must be able to calculate figures and amounts

· Knowledge of basic Microsoft applications and the ability to learn other computer software applications

· Must be willing to utilize excellent customer services skills - demonstrated outstanding customer service skills through high quality scores

· Must be able to adapt to evolving policies, procedures, and systems

· Must have strong organizational skills with the ability to coordinate and prioritize multiple tasks

PREFERRED REQUIREMENTS:

· Previous experience with consultative sales in an optical store setting is highly preferred

· Demonstrated outstanding sales skills

· Previous online chat experience is highly preferred

· Must not currently be on corrective action

EDUCATION: HS Diploma

Additional Information

SCHEDULE:

Training Hours: 8:30AM-5:00PM (2 weeks)

Then hours of operation is between 8:00 AM -9 PM M-F. 9 AM - 7 PM on Saturday.

Candidates must be available to work until 9 PM and/or Saturdays (if scheduled Saturday they will have a day off during the week).

Schedules do change and typically there is opportunity to change shifts after a certain amount of time Rotating Saturday shift is a possibility with this group starting after 8 weeks.