Community Operations Contractor

Company Description

At Collabera, we recognize that our client satisfaction depends in large part on our resource satisfaction, so we make meeting your career needs a top priority. We provide a high-touch, supportive environment that enables you to grow and challenge yourself while maintaining work-life balance. Choose from a wide range of exciting opportunities from our diverse Fortune 500 client base.

Job Description

· Identify and escalate any relevant trends and/or errors across all workflows

· Provide empathetic and thoughtful customer support when responding to user inquiries

· Raise visibility and tackle inefficiencies in workflow processes

· Enforce our Terms of Use and identify relevant trends

· Investigate and provide support to users who are unable to access their accounts

Qualifications

· Highly motivated and hard-working with the ability to think clearly under pressure, both individually and in a team environment

· Ability to stay motivated while performing repetitive work

· Ability to learn workflows and policies quickly and apply this learning to workflows

· Strong attention to detail with the ability to rapidly assess, analyze, and resolve complicated issues with varying degrees of ambiguity

· Excellent written communication skills

· Strong understanding of various software programs, Microsoft Office, Outlook, etc.

· Must be willing to work weekends

Additional Information

All your information will be kept confidential according to EEO guidelines.