CSR /Technical Support role

collabera2
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📍 IA📍 West Des Moines📍 West Des Moines, IA, United States📍 usContract

About this role

Company Description

Collabera Inc (Staffing Firm). 

We are based out of Morristown, NJ and we have been providing contingent labor to our clients for last 25 years. In 2015 we placed more than 6,000 contractors across select 100+ clients that we service. End client for this project is a large legal organization with operations in more than 100 countries and has more than 50,000 employees around the world. For eight consecutive years, Fortune has named this company as World’s ‘Most Admired Companies to work for’.

Job Description

Client: Banking

Location: West Des Moines, IA – 50266

Job Title: CSR / Technical Support Role

Duration: 6 to 18 Months (could go beyond)

Pay Rate: $12.00/hr without benefits

Shift Timings: Monday - Friday; 10:00 AM to 10:45 PM, any shift will be provided between this time.

Qualifications

  • Following established guidelines, responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity.
  • Documents and may resolve basic problems regarding business applications and hardware and software.
  • Records inquiries, repair and service requests, resolves or directs request to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction.
  • Escalates to senior staff when solution is unclear.
  • Reports problems with procedures.

Additional Job Details:

  • Frontline call queue for Technology Connection for CORE call queue.
  • Previous helpdesk / call center experience is a plus, customer service / mortgage / technical is beneficial.

Additional Information

If you're interested, feel free to reach out to me on:

Vishal Patel
973-413-6570

vishal.npatel(at)collabera.com

Frequently Asked Questions

Is the salary disclosed for the CSR /Technical Support role position at collabera2?
The salary for this CSR /Technical Support role role at collabera2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the CSR /Technical Support role position at collabera2 located?
This CSR /Technical Support role role at collabera2 is based in IA, West Des Moines, West Des Moines, IA, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the CSR /Technical Support role role at collabera2 full-time or part-time?
This is listed as a Contract position. It is posted as a CSR /Technical Support role role at collabera2.
How do I apply for the CSR /Technical Support role position at collabera2?
Click the "Apply Now" button on this page. You will be redirected to collabera2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the CSR /Technical Support role job at collabera2 posted?
This CSR /Technical Support role position at collabera2 was posted on Jul 20, 2016. Apply as soon as possible — early applications are often reviewed first.
CSR /Technical Support role
collabera2
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