Customer Service Representative (Level II)

collabera2
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📍 AZ📍 Phoenix📍 Phoenix, AZ, United States📍 usContract

About this role

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Position Details:

Client: Banking and Finance

Location: Phoenix, AZ – 85034-4216

Job Title: Customer Service Representative (Level II)

Duration: 8 Months (could go beyond)

Pay Rate: $16.50/hr

Shift timing: Monday to Friday 6:00 AM to 8:00 PM - be flexible to work as shift between these hours

Qualifications

Job Description:
  • Call center exp desired MUST be able to navigate through multiple systems
  • Smile in your voice customer service
  • Mortgage exp helpful

Job Summary:

  • Assists customers with questions or issues regarding their accounts received via phone and/or correspondence.
  • Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or troubleshooting.
  • Requires advanced knowledge of the organization, products and/or services.
  • Must have good communication and problem-solving skills.
  • May research issues or transfer to a research function.
  • May involve cross selling or up selling of other financial products.
  • Handles customer calls with somewhat more complexity.
  • Generally has more than 1 year of experience.
  • The bank is closed on Labor Day, Veterans Day, Thanksgiving, Christmas and New Years Day.
  • All contractors will be expected to work all other days of the week.

Training: 9am-6pm (4 week classroom training). Once training is completed, the schedule may be flexible but most likely will be 10am-7pm (4 week On Job Training)

Additional Information

To know more about this position or to schedule an interview, please contact

Vishal Patel

vishal.npatelat)collabera.com

973-413-6570

Frequently Asked Questions

Is the salary disclosed for the Customer Service Representative (Level II) position at collabera2?
The salary for this Customer Service Representative (Level II) role at collabera2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative (Level II) position at collabera2 located?
This Customer Service Representative (Level II) role at collabera2 is based in AZ, Phoenix, Phoenix, AZ, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative (Level II) role at collabera2 full-time or part-time?
This is listed as a Contract position. It is posted as a Customer Service Representative (Level II) role at collabera2.
How do I apply for the Customer Service Representative (Level II) position at collabera2?
Click the "Apply Now" button on this page. You will be redirected to collabera2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Representative (Level II) job at collabera2 posted?
This Customer Service Representative (Level II) position at collabera2 was posted on Jun 28, 2016. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative (Level II)
collabera2
Apply for this role ↗

You'll be redirected to collabera2's official application page on SmartRecruiters.