Technical Support

collabera2
Apply Now ↗
📍 Carrollton📍 Carrollton, TX, United States📍 TX📍 usContract

About this role

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 


Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence.

Job Description

Position Details:

Job Details: Help Desk Support

Duration: 6 month (may extend)

Location: Carrollton, TX


Responsibilities:

• Provide front line phone queue support for customers. 

• Enter detailed information for each call into call tracking system. 

• Responsible for handling all calls through resolution in a timely manner. 

• Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience. 

• Meet call volume, call time, and quality standards as defined by the department.


Qualifications: 

• 1-2 years experience in a call center environment. 

• 2+ years in supporting a technical/product software environment. 

• Strong telephone skills. 

• Demonstrable Product (software and web application) Support and Customer Service experience. 

• Demonstrable troubleshooting skills. 


Qualifications

Additional Information

To know more about this position, please contact:

Monil Narayan
973-929-3861

monil.narayan(@)collabera.com

Frequently Asked Questions

Is the salary disclosed for the Technical Support position at collabera2?
The salary for this Technical Support role at collabera2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Support position at collabera2 located?
This Technical Support role at collabera2 is based in Carrollton, Carrollton, TX, United States, TX, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Support role at collabera2 full-time or part-time?
This is listed as a Contract position. It is posted as a Technical Support role at collabera2.
How do I apply for the Technical Support position at collabera2?
Click the "Apply Now" button on this page. You will be redirected to collabera2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Technical Support job at collabera2 posted?
This Technical Support position at collabera2 was posted on May 6, 2016. Apply as soon as possible — early applications are often reviewed first.
Technical Support
collabera2
Apply for this role ↗

You'll be redirected to collabera2's official application page on SmartRecruiters.