Parts Intercept Specialist

collabera2
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📍 KY📍 Louisville📍 Louisville, KY, United States📍 us

About this role

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 


Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence.

Job Description

Job Details:

The Parts Intercept Specialist is responsible for using systems to identify calls with potential to order parts before a Service Technician first visits the consumer’s home, call the consumer to verify issue and appliance make/model, and place order for the part on behalf of the technician.  

Essential Responsibilities:

• Identify future-scheduled service calls with potential for Parts Intercept based on call description

• Call consumer to verify issue and appliance’s make/model number

• Research and order appropriate part for repair

• Work with Field Service Technicians and management to drive first time call completion

• Meet productivity and efficiency goals as established

• Prompt and regular attendance

Qualifications

Qualifications/Requirements:

• HS Diploma or GED

• Technical or mechanical experience 

• Excellent communication and interpersonal skills

• Strong PC skills

• Self-directed 

• Appliance repair experience


Desired Characteristics:

• Demonstrated understanding of the fundamentals of electricity and schematics

• Customer service experience

Additional Information

To know more about this position, please contact:

Ujjwal Mane
973-805-7557

ujjwal.mane(@)collabera.com

Frequently Asked Questions

Is the salary disclosed for the Parts Intercept Specialist position at collabera2?
The salary for this Parts Intercept Specialist role at collabera2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Parts Intercept Specialist position at collabera2 located?
This Parts Intercept Specialist role at collabera2 is based in KY, Louisville, Louisville, KY, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Parts Intercept Specialist position at collabera2?
Click the "Apply Now" button on this page. You will be redirected to collabera2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Parts Intercept Specialist job at collabera2 posted?
This Parts Intercept Specialist position at collabera2 was posted on May 6, 2016. Apply as soon as possible — early applications are often reviewed first.
Parts Intercept Specialist
collabera2
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