Customer Service Representative (CSR - Troubleshooting)

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Contract Duration: 6 months

Pay rate: $14.25/hr

Technical Help Desk Advisor to a medium sized unit/segment of service and/or implementation processes and activities for the Client's Treasury Products (CashPro Online Products). Responsible for building and managing client and business partner relationships while improving overall client delight in a call center environment. Provides ongoing detailed instructional support and follow-up to existing client issues and potential system issues. Able to learn up to multiple applications and provide clients clear walk-throughs or trouble shooting assistance over the phone with a first call resolution. Key performance metrics must be met on a monthly basis while managing potential competing priorities, while staying client focused. 

Qualifications

• Excellent research skills and processes and ability to multitask 
  
• Candidate must have exceptional customer service skills and the ability to work with internal and external teams. 
  
• Ability to provide technical guidance and instruction on the use of computer technologies. 
  
• Excellent written, organizational and communication skills, with an emphasis on concise documentation to lower the possibility of a repeat problem. 
  
• Ability to research and resolve issues escalated due to complexity and/or time 
  
• Knowledge of current technological developments/trends in area of expertise. 
  
• Ability to evaluate client side technologies and identify their potential impact within the existing environment 
  
• Knowledge of a broad range of relevant operating systems, browser, applications, and/or equipment 

Desired Skills: 

• Technical Troubleshooting 
• Knowledge of Treasury Management (Knowledge of CashPro a plus)

Education Recommendations 

• High School Diploma 
  
• Bachelor's highly desired, or equivalent professional experience in Call Center/Customer Service or technical discipline 

Additional Information

To know more about the position, please contact:

Laidiza Gumera

laidiza.gumera(at)collabera.com

973-774-7804